Relationship Banker

Job Description:

The Relationship Banker represents FirstBank’s commitment to exceptional customer service by ensuring accurate and efficient transaction processing, understanding and addressing client needs, and recommending appropriate banking products and services through a structured needs-based approach.

Essential Duties and Responsibilities:

Identify customer needs and provide guidance when recommending and explaining bank products and services in accordance with established policies, brand standards, and service models; refer customers to appropriate bank partners when necessary.
Assist customers with a wide range of transactional inquiries, including account balances, transaction history, service charges, and interest rate information.
Support Financial Center operations by performing duties related to Teller, Teller Manager, and Financial Service Representative roles as needed.
Build and maintain strong relationships with both consumer and business clients to achieve individual and branch goals related to accounts, sales, and teller operations.
Deliver consistent, high-quality customer service in every interaction, aligned with FirstBank standards.
Comply with all banking regulations, internal controls, operational procedures, and risk management policies, including adherence to required security protocols.
Maintain dependable attendance and punctuality.
Perform additional duties as assigned.

Qualifications:

A high school diploma or equivalent is required
At least one year of banking experience is preferred
Notary certification is considered an advantage

About FirstBank:

FirstBank is an Equal Opportunity Employer, including individuals with disabilities. Recruitment agencies and staffing firms must not submit unsolicited resumes without an approved agreement.

Relationship Banker

Location : Florissant, MO, 63031