Banking Services Associate

Job Description for Banking Services Associate:

As a Banking Services Associate at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Primary Job Duties:

• Offers a personalized customer experience aimed at enhancing financial health and building strong customer allegiance.
• Deals with a diverse range of customer interactions promptly and accurately.
• Advises customers on the various options they have when conducting financial transactions.
• Recognizes potential openings during customer interactions and delegates them to the relevant branch representatives.
• Encourages customer participation in lobby activities and valuable interactions.
• Shapes PNC solutions to meet the demands of clients.
• Recognizes potential sales openings and guides clients to the right team members for fostering relationships.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Demonstrates product and procedural expertise in effectively solving customer concerns.
• Verifies the precise completion of teller and branch operations by adhering strictly to PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No prior background needed.
• This level of positions generally does not require a university or college degree.
• It is recommended that applicants possess a high school diploma or GED.
• Comparable arrays of education, job-specific credentials, or relevant background (such as military service) will be considered.
• No degree required.
• Certifications or licenses are not compulsory.

Benefits:

PNC presents an extensive selection of benefits designed to meet both immediate and long-term needs:

• Inclusive medical, dental, and vision care options
• Life Insurance
• Safeguarding Against Disabilities in the Short and Long Run
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account is a type of financial arrangement where employees can allocate a portion of their pre-tax wages to pay for qualified dependent care expenses
• Backup Child/Elder Care
• The guidelines regarding reimbursement for adoption, surrogacy, and doula services are outlined in the Adoption, Surrogacy, and Doula Reimbursement policy
• Educational Assistance (encompassing fully covered programs) is designed to support individuals in their educational pursuits
• The program offers monetary benefits to encourage engagement with wellness activities
• Paid Time Off

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