Universal Teller

Universal Teller

Job Description:

This role focuses on delivering a high quality customer service experience while accurately processing financial transactions, assisting existing and prospective customers, and supporting branch sales objectives.

Position Accountabilities:

• Provide excellent customer service and ensure a positive customer experience
• Process basic customer interactions and financial transactions accurately
• Balance cash daily to ensure financial accuracy
• Identify potential referral opportunities to support branch goals
• Comply with all applicable banking laws and regulations, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risks and escalate concerns through proper channels
• Maintain knowledge of bank products, services, and other business lines
• Adapt to and learn evolving digital banking platforms
• Perform other duties as assigned

Organizational Relationship:

This position is supervised by the designated branch manager.

Education and Experience:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience required

Knowledge and Skills:

• Strong customer service skills
• Excellent verbal and written communication abilities
• Sound business judgment and decision making skills
• Proficiency with computer systems
• Ability to manage multiple tasks with strong attention to detail
• Adaptability and flexibility in changing environments
• Ability to stand for long periods and lift up to 30 pounds
• Flexible scheduling based on business needs

Compensation is based on education, experience, and certifications, and may include incentive pay or discretionary profit sharing programs.

Atlantic Union Bank is an Equal Employment Opportunity employer and maintains a drug free workplace.

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