Banking Operations Specialist

Banking Operations Specialist

Job Description:

As a Banking Operations Specialist at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Critical Functions:

• Presents a unique customer experience that centers around enhancing financial welfare and fostering customer commitment.
• Manages various customer engagements accurately and efficiently.
• Educates customers on the various possibilities they have for managing their finances.
• Discovers opportunities in customer engagements and directs them to the appropriate branch personnel.
• Drives customer participation in lobby programs and substantial interactions.
• Tailors PNC offerings to address customer preferences.
• Recognizes opportunities for sales expansion and facilitates customer referrals to the appropriate team members for strengthening relationships.
• Supports customers in learning about digital banking tools, technological choices, and self-help resources for managing financial transactions efficiently.
• Demonstrates adept handling of customer issues through application of product and procedural knowledge.
• Confirms that teller and branch operations are performed accurately, adhering closely to the policies and procedures set forth by PNC.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No experience needed beforehand.
• A higher education qualification is not typically needed for roles at this level.
• Possession of a high school diploma or a GED is favorable.
• Similar mixtures of education, job-specific certifications, or applicable experience (including military history) may be factored in.
• No degree required.
• Not obligated to hold certifications or licenses.

Benefits:

PNC gives a broad spectrum of benefits to fulfill your current and future needs:

• Full array of medical, dental, and vision benefits
• Life Insurance
• Coverage for Disabilities in the Short and Long Haul
• The benefits package at PNC encompasses a 401(k) with employer matching, along with options for participating in a pension and buying company stock
• A Dependent Care Reimbursement Account enables employees to set aside a portion of their earnings before taxes to cover eligible dependent care costs, such as daycare, preschool, or after-school care
• Backup Child/Elder Care
• Guidelines for reimbursement related to adoption, surrogacy, and doula support can be found within the Adoption, Surrogacy, and Doula Reimbursement policy document
• Educational Sponsorship (featuring select fully paid programs) is available for those requiring financial aid
• The program includes financial incentives to drive enthusiasm and involvement in wellness-related initiatives
• Paid Time Off

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