Branch Operations Manager

Branch Operations Manager

Job Description:

The role of a Branch Operations Manager requires strong leadership skills, the ability to motivate staff, and effective communication to ensure smooth operations.

As a Branch Operations Manager, your primary responsibility is to lead a team in meeting customers' financial needs through a valued consultative approach and delivering exceptional customer service. The Manager is tasked with achieving specific financial metrics such as revenue, loan, and deposit growth by recruiting and developing associates to exceed their performance objectives. Furthermore, the Manager is responsible for community involvement, driving business development, managing expenses, and ensuring the operational soundness of the banking center.

Principal Responsibilities and Duties:

Administers the accomplishment of targets, client service, promotional campaigns, and the operational aspects of the bank branch:

• Instruct and demonstrate to colleagues the significance of presenting all resources offered by the bank, ranging from traditional branch services to digital capabilities and resources from business partners
• Convene regular meetings with staff members to address time management techniques, communication proficiency, goal monitoring, routine business operations, adherence to bank security measures, and comprehension of operational policies. These sessions are designed to enhance employees' assurance, competency, and productivity
• Employ, educate, develop, appraise, and guide staff to ensure the criteria for their positions are achieved
• Ensure the fulfillment of personal, team, and branch targets by offering effective solutions and recommendations discovered through a need-oriented philosophy
• Coordinate a team that emphasizes partnerships with small businesses, large corporations, institutional partners, and mortgage and financial advisor collaborators
• Support loan applicants: solicit applications; maintain familiarity with loan regulations and processes; supervise the consumer loan portfolio at branch(es); train staff on how to effectively promote and manage consumer loan requests
• Accountable for developing existing and forging new small business banking relationships within the region through direct engagement with clients
• Uphold a high standard of client satisfaction by retaining and cultivating highly engaged team members
• Check that all departmental documents and tasks comply with relevant laws, regulations, policies, and procedures pertinent to this role, including mandatory compliance training
• Process customer requests and transactions with positivity and precision, ensuring a professional demeanor and engaging in authentic conversations to identify needs and offer solutions
• Execute any other tasks and responsibilities as designated

Qualifications:

For effective job performance, one must proficiently handle all critical tasks. The qualifications outlined below demonstrate the necessary knowledge, skill, and/or ability required.

Skills:

• Ability to convey and proliferate information with consistency and influence
• Aptitude in overseeing and directing an effective sales strategy while supporting exemplary customer relations
• Successfully lead a team through the fast-paced and evolving realm of banking with a positive attitude
• Proficiency in successfully motivating and conveying information in close-knit settings, with a focus on customers, clients, and colleagues within the company

Education And/Or Experience:

• HS Diploma/GED
• A BS/BA degree is preferred, but applicants with equivalent work experience will also be evaluated
• Supervisory skills honed for a period of two to four years
• Registration with the National Mortgage Licensing System and Registry (NMLS) is compulsory for this role

Computer Skills:

• MS Office programs
• Ability to understand and leverage social media platforms to enhance brand awareness and gain market insights

Equal Employment Opportunity:

Simmons First National Corporation and its subsidiaries are committed to equal employment opportunities, ensuring fair treatment for all individuals regardless of race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or any other legally protected classifications.

Apply Now