Banking Financial Associate

Banking Financial Associate

About TD Bank:

TD has established itself as a prominent global financial firm and is recognized as the fifth largest bank in North America based on its widespread branch network. Catering to a customer base of more than 27 million households and businesses worldwide, TD is committed to its goal of enhancing the lives of its clients, communities, and employees. With a dedicated team of over 95,000 professionals, the company strives to fulfill its vision of becoming the ultimate banking institution.

Job Overview:

In the capacity of a Banking Financial Associate, individuals are integral to the effective delivery of TD's Brand promise within the physical confines of a Store outlet. This entails not only accurately conducting everyday banking transactions but also offering counsel and educational resources on the various services, products, and tools that are instrumental in helping customers realize their financial ambitions.

Qualifications:

• Individuals should hold either a high school diploma or a GED.
• Preference given to those with 1 year of customer interaction experience (volunteering, educational background, or military service accepted).
• A strong emphasis is placed on candidates with proven customer service acumen.
• Teller experience preferred.
• Willingness to be scheduled for work on evenings, weekends, and holidays.
• It is a prerequisite for newly hired staff to finish both Teller training and Part 1 of platform training.
• Possesses exceptional organizational skills and the capacity to handle multiple tasks in a high-energy environment.
• Remarkable communication proficiency (crisp, direct, and unwavering).
• Possesses excellent problem-solving abilities and can effectively prioritize tasks.
• The skill to work on one's own and accomplish tasks within specified timeframes.
• Possessing sound judgment is essential for making informed choices.
• Skilled in the use of Microsoft Office.
• Notary License preferred.

Customer Engagement & Relationship Management is essential for businesses to retain customers, drive revenue, and create brand advocates through positive experiences:

• Establishes connections with clients, offers financial advice, and deepens relationships through effective lead management techniques.
• Forges and maintains customer ties through active listening and a solid understanding of products.
• Recognizes chances to promote and educate on products and services or direct to the appropriate partner.
• Coordinates inquiries, serves as the lobby manager, and directs customer foot traffic accordingly.
• Coordinates and oversees appointment scheduling, facilitates meeting rescheduling, and aids in managing banker availability arrangements.
• Engages with customers on matters concerning account initiation/termination, leveraging digital banking tools, resolving card-related issues, and handling general service needs.

Within the scope of sales, service, and banking operations, there is an emphasis on streamlining processes, enhancing customer experiences, and driving revenue growth for the bank:

• Skillfully conducts everyday banking transactions at the teller station and service desk.
• Performs tasks related to personal account establishment and maintenance, as well as resolves debit and credit card complications.
• Takes part in customer outreach programs by making outbound calls, transmitting messages through SMS, pursuing leads from campaigns, and generating personal leads.
• Constantly offers top-notch service while endorsing, educating on, and directing towards TD merchandise.
• Directs customers to Store colleagues and partners for more extensive financial requirements.

The core elements of risk management encompass the management of risks, compliance with regulations, and the implementation of controls:

• Guarantees compliance with operational protocols, policies, and regulatory obligations.
• Enforces customer verification processes, exercises thorough due diligence measures, and complies with transaction and account opening laws and regulations.
• Upholds customer privacy by safeguarding their information and following security protocols set by the bank.
• Organizes cash drawers, ensures cash safety, respects cash restrictions, and follows dual verification procedures.
• Ensures the aligned documentation with regulations, critical dates, and internal checks are in place.
• Concludes the essential training on compliance and regulatory matters pertaining to the job.

Operational Excellence:

• Supports TD's approach to customer service and ensures decisions are aligned with the welfare of customers and stakeholders.
• Involves in overseeing store operations to ensure adherence to TD's risk protocols.
• Abides by all audit, risk, and regulatory processes, giving accurate responses as needed.
• Guarantees that duties are executed within prescribed policies and shows competence in making well-considered decisions.
• Exhibits high-quality service in every interaction with customers.

Cognitive Requirements:

• Focusing continuously for an extended time - Unceasing
• Applying basic rationale to standardized predicaments - Perpetual
• Assimilating and summarizing instructions - Endless
• Basic mathematical computations (addition, subtraction, multiplication, division) – Unbroken

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