Full-Time Floating Teller

Full-Time Floating Teller

Role Overview:

As a Teller at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Provides a distinct customer journey centered on enhancing financial wellness and nurturing customer commitment.
• Processes different types of customer engagements accurately and efficiently.
• Provides customers with information about other choices they have for managing their financial transactions.
• Recognizes opportunities in customer interactions and channels them to the appropriate branch team.
• Involves customers in lobby events and significant discussions.
• Modifies PNC offerings to align with specific customer requirements.
• Recognizes chances for sales growth and directs clients to the suitable colleagues to enhance connections.
• Provides guidance to clients regarding digital banking tools, technology choices, and self-service resources to streamline financial transaction management.
• Utilizes understanding of products and procedures to efficiently address customer issues.
• Guarantees the correct completion of teller and branch operations following the established policies and procedures of PNC.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Experience is not necessary.
• University or college accreditation is not typically necessary for positions at this level.
• Having a high school diploma or equivalent credential is desired.
• Similar combinations of education, job-specific credentials, or relevant background (including military service) could be weighed.
• No degree required.
• Certifications and licenses are not a must.

Benefits:

PNC provides a wide array of benefits that cater to your current and future requirements:

• Comprehensive health, dental, and vision insurance benefits
• Life Insurance
• Disability Protection for Short and Long Durations
• PNC offers a comprehensive benefits package that includes a 401(k) with employer matching, a pension, and the option to purchase company stock
• A Dependent Care Reimbursement Account is a benefit offered by some employers that allows employees to set aside pre-tax income to cover eligible dependent care expenses
• Backup Child/Elder Care
• Reimbursement for adopting children, employing surrogates, and hiring doulas is addressed in the policy on Adoption, Surrogacy, and Doula Reimbursement
• Support for Learning (including specific fully paid programs) can be accessed by students in need of assistance
• Financial rewards are incorporated into the wellness program to incentivize participation
• Paid Time Off

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