Loan Servicing Specialist

Loan Servicing Specialist

Job Description:

As a Loan Servicing Specialist at PNC, you will deliver outstanding customer support, assist clients with their banking transactions, and contribute to smooth branch operations. The role focuses on creating a positive banking experience while recognizing opportunities to recommend suitable PNC products and services.

Benefits:

• Comprehensive healthcare coverage including medical, dental, and vision plans
• Life insurance benefits
• Short-term and long-term disability coverage
• Access to a 401(k) plan with company matching, along with pension and employee stock purchase options
• Dependent Care Reimbursement Accounts that allow employees to save pre-tax income for eligible dependent care expenses
• Backup care services for children and elderly family members
• Financial assistance programs for adoption, surrogacy, and doula services
• Educational assistance and specially funded learning programs to support academic and career development
• Wellness programs that provide incentives for maintaining a healthy lifestyle
• Paid time off and leave benefits

Responsibilities:

• Deliver a personalized customer experience focused on financial well-being and customer satisfaction
• Handle customer transactions and service requests accurately and efficiently
• Guide customers on available banking and transaction options
• Identify potential opportunities during customer interactions and refer clients to appropriate branch representatives
• Build strong customer relationships through active engagement and lobby interactions
• Recommend PNC products and services based on customer needs
• Recognize sales opportunities and connect customers with the right team members
• Educate customers on digital banking tools, self-service options, and technology solutions
• Resolve customer concerns effectively using product and process knowledge
• Ensure compliance with PNC policies and procedures while completing teller and branch activities

Preferred Skills:

• Strong sense of accountability
• Knowledge of banking operations and services
• Commitment to customer loyalty and satisfaction
• Customer experience and service skills
• Ability to recognize business opportunities
• Comfort with digital tools and banking technology
• Proactive sales and communication abilities

Qualifications:

• Previous experience is not required
• A college or university degree is generally not necessary for this role
• A high school diploma or GED is preferred
• Equivalent combinations of education, relevant experience, or military background may be considered
• No formal degree is mandatory
• Professional certifications or licenses are not required

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