Branch Support Specialist

Job Description: Branch Support Specialist

As a Branch Support Specialist, you will be responsible for supporting branch operations, ensuring smooth day-to-day activities, and assisting Relationship Bankers in delivering excellent client service. This role focuses on operational efficiency, problem resolution, and facilitating client transactions while maintaining compliance with banking policies and procedures.

Key Functions and Responsibilities:

• Guide and advise customers on the bank’s full range of services, including in-branch offerings, digital tools, and resources from business partners.
• Support branch objectives by proactively assisting in client interactions, inbound and outbound communications, and facilitating customer needs.
• Perform account-related tasks, including opening and closing accounts, assisting customers in selecting appropriate accounts, reviewing account information, and ensuring BSA and CIP compliance.
• Assist with consumer loan processes by collecting applications, maintaining knowledge of loan policies, and supporting loan portfolio management at the branch level.
• Identify customer needs and coordinate with appropriate teams, including small business, corporate, institutional, mortgage, and financial advisory teams.
• Maintain high customer satisfaction through accurate, timely, and professional handling of transactions and requests.
• Ensure all departmental documentation and operations comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Engage with clients in a professional and positive manner, providing solutions and recommendations based on individual needs.
• Perform additional duties and projects as assigned.

Qualifications:

• Strong communication and interpersonal skills for effective one-on-one and small group interactions with customers, clients, and colleagues.
• Team-oriented mindset to collaboratively support customers and branch operations in a fast-paced environment.
• Ability to lead and guide branch staff according to established procedures in the absence of senior management.

Education and/or Experience:

• High School Diploma or GED required.
• Minimum of 12 months of customer-facing experience in a goal-driven environment.
• Registration with the National Mortgage Licensing System and Registry (NMLS) may be required depending on the role.
• Obtain an NMLS license after employment if applicable. Please refer to (mortgage.nationalwidelicensing.org) for more information.

Computer Skills:

• Proficiency in Microsoft Office applications.
• Ability to leverage social media and digital tools to enhance branch visibility and market insights.

Other Qualifications:

• Occasional travel for meetings, training sessions, or operational support, with minimal overnight or out-of-town requirements.
• Ability to provide guidance and support to other banking entities within the market.

About Company:

Simmons First National Corporation and its subsidiaries are committed to providing equal employment opportunities, without regard to an individual's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or any other legally protected classifications.

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