Teller Associate

Job Title: Teller Associate

Job Description:

Perform a wide range of financial transactions including deposits, withdrawals, loan payments, and negotiable instruments while delivering outstanding customer service and promoting bank products and services.

Key Responsibilities:

Teller Operations:

• Process customer transactions such as deposits, withdrawals, loan payments, and account transfers.
• Cash checks and verify the authenticity of negotiable instruments.
• Issue official checks, money orders, and traveler’s checks.
• Handle credit card cash advance transactions.
• Balance cash drawer daily and investigate and resolve discrepancies.
• Ensure high levels of accuracy with minimal transaction errors.
• Adhere strictly to teller procedures, policies, and compliance standards.
• Identify opportunities to cross-sell and promote bank products and services.

Customer Service:

• Respond to customer inquiries and resolve concerns efficiently and professionally.
• Maintain strict confidentiality of customer and account information.
• Provide courteous, friendly, and professional service at all times.

Team Collaboration:

• Support branch staff and contribute to smooth daily operations.
• Participate in training programs, meetings, and ongoing development activities.
• Communicate effectively with management regarding issues, updates, and improvements.
• Prepare and submit reports accurately and within required timelines.

Additional Duties:

• Perform night deposit processing and other clerical duties as assigned.
• Maintain a clean, organized, and secure work environment.

Performance Expectations:

• Accurate and efficient processing of all transactions.
• Maintain a balanced cash drawer with minimal discrepancies.
• Build strong customer relationships through excellent service.
• Complete reports accurately and on time.
• Contribute to branch sales goals and customer relationship growth.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year in cash handling or a related role; prior teller experience preferred.
• Knowledge: Basic understanding of banking operations and procedures.

Required Skills and Training:

• Completion of required internal training programs (e.g., Mentor Program, GS3, Precision).
• Familiarity with teller systems, ATM balancing, and wire processing.
• Understanding of compliance requirements, risk management, and dual control procedures.

Skills and Abilities:

• Strong communication and customer service skills.
• Solid math skills and attention to detail.
• Professional appearance and positive attitude.
• Ability to operate standard office and banking equipment.

Physical Requirements:

• Frequent verbal communication and active listening.
• Manual dexterity for repetitive hand and finger movements.
• Ability to review documents and operate office equipment.
• Sedentary work with occasional lifting up to 10 lbs.

Mental Requirements:

• Strong problem-solving skills and attention to detail.
• Basic mathematical and analytical abilities.
• Effective reading, writing, and communication skills.

Work Schedule:

• Monday – Friday: 7:15 AM – 6:15 PM
• Saturday: 8:45 AM – 12:15 PM

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