Retail Banking Associate

Retail Banking Associate

Job Summary:

Tasked with aiding customers in their banking requirements, the Retail Banking Associate plays a pivotal role in upholding TD's Brand promise by using financial expertise and consultative advice to guide customers effectively. Through recommending appropriate TD solutions that align with customers' financial targets, this position aids in business growth and enhances customers' affinity towards TD.

Qualifications:

• A high school diploma or GED equivalency showcases the individual's educational background at the secondary level.
• Having accumulated one year or more of customer service or sales experience (volunteering, educational pursuits, or military background can be interchanged).
• Teller experience preferred.
• Successful participation in teller training is mandatory.
• Desired attributes encompass proficient customer communication and product instruction capabilities.
• Remarkable organization abilities; adept at managing multiple duties in quick-paced scenarios.
• Skillful in conveying messages concisely, clearly, and coherently.
• Competence in structuring tasks by priority, achieving deadlines, and functioning independently.
• Showing keen judgment and skilled at effectively addressing challenges.
• Skillful in operating Microsoft Office programs.
• Notary License preferred.

Key Responsibilities:

Encouraging Customer Engagement and Establishing Rapport: Here, the emphasis is on motivating customers to engage while also building rapport and trust with them:

• Strengthens customer connections by displaying knowledge of products and attentively hearing out customer needs.
• Communicates effectively to uncover supplementary requirements and provide assistance or direction.
• Gives advice on products that suit customer requirements, highlighting their features and benefits.
• Employs CRM tools to proactively detect solutions, assist with assessments, and carry out outbound sales actions.
• Takes charge of resolving customer problems and errors, escalating when necessary.
• Cultivates operational connections and expounds on detailed or complex information.
• Participates in activities focused on engaging with customers, providing services, and offering advice in alignment with TD's commitment to genuine connections.
• Acts as a liaison between clients and loan products, aiding in the process of application submission.
• Serves as a customer advocate, providing proactive tips for enhancing savings in both time and finances.
• Tailors customer interactions to add a genuine and personal touch.

Enhancing the overall customer journey and ensuring excellent service quality are fundamental aspects of Customer Experience and Service Excellence:

• Establishes a reputation for exceptional customer service through advice and relationship building.
• Plays a key role in supporting TD's customer service strategy through trust development, consultative support, and proactive recommendation delivery.
• Functions as a level where customer concerns or questions are escalated.
• Manages lobby operations by regulating customer flow, greeting patrons, and facilitating the discovery of their needs.
• Educates customers on digital and self-help preferences that suit their needs.
• Executes strategies to provide service in a surprisingly warm and personal manner.

Sales & Solutions:

• Acknowledges the transaction necessities of customers and educates them about utilizing self-service options such as digital tools.
• Forges alliances with banker affiliates to optimize the referral process.
• Partakes in loan-related duties within the scope of Mortgage Loan Originator definitions outlined in Regulation Z and the SAFE Act.
• Risk management operations aim to protect an organization from financial losses, reputational damage, and other adverse effects of unforeseen events
• Tellers have the capacity to process transactions like cashing checks, depositing funds, withdrawing money, and transferring finances.
• Conforms to fraud prevention strategies and operational practices.
• Teller training is a prerequisite for new hires to carry out Customer transactions accurately.

Teamwork & Culture:

• Acts as a reliable team member, boosting a conducive work environment that fosters quality, creativity, and teamwork.
• Cultivates expertise and contributes to the sharing of knowledge within a community.
• Engages in performance assessment, skill enhancement programs, and professional development.
• Regularly informs individuals of progress and any necessary updates in a proactive fashion.
• Encourages the development of a workplace culture that is inclusive, diverse, and just.
• Acts as a liaison between the brand and various stakeholders, showcasing its values and mission.
• Enhances performance through the integration of coaching feedback.
• Embraces change positively.

Physical Requirements:

• Sedentary job roles involve prolonged periods of sitting with little to no breaks for physical activity
• Managing multiple responsibilities at once - Continuous
• Working with traditional office equipment without breaks - Consistent
• Prompt reactions to noises - Unceasing
• Sitting - Frequent
• Standing - Frequent
• Walking - Occasional
• Maneuvering carefully in cramped settings - Now and then
• Periodically carrying items that are 25 pounds or less
• On an infrequent basis, handling loads over 25 pounds
• Squatting - Occasional

Apply Now