Retail Banker

Position Overview for Retail Banker:

As a Retail Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Processes different types of customer engagements accurately and efficiently.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Recognizes opportunities in customer interactions and channels them to the appropriate branch team.
• Engages in lobby initiatives and impactful dialogues with customers.
• Modifies PNC offerings to align with specific customer requirements.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Provides guidance to clients regarding digital banking tools, technology choices, and self-service resources to streamline financial transaction management.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Guarantees the correct completion of teller and branch operations following the established policies and procedures of PNC.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Essential Skills:

• Previous experience is not a prerequisite.
• University or college accreditation is not typically necessary for positions at this level.
• The preference is for individuals with a high school diploma or its equivalent.
• Similar combinations of education, job-specific credentials, or relevant background (including military service) could be weighed.
• No degree required.
• Certifications and licenses are not a must.

Benefits:

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Protection from Disability in the Near and Extended Future
• PNC offers a comprehensive benefits package that includes a 401(k) with employer matching, a pension, and the option to purchase company stock
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Support for Learning (including specific fully paid programs) can be accessed by students in need of assistance
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off

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