Retail Banker

Job Description: Retail Banker

As a Retail Banker at Rockland Trust, you are tasked with building and fostering strong relationships that serve to deliver an energetic banking experience for both customers and colleagues. Each day, you will use your unique skills to expand relationships with our client base by identifying financial needs, efficiently processing transactions, and offering appropriate products or services.

Demonstrating a genuine commitment to customer engagement and a collaborative sales approach, you provide a positive and energetic environment through proactive lobby management and customer interactions. Acting as a trusted advisor to customers, you champion Rockland Trust and develop strong, trusting relationships.

What You'll Experience:

• Recognizing the importance of every relationship, we are fully dedicated to fostering a culture of respect and inclusivity that supports the success of all individuals.
• We are resolute in our commitment to community support, ensuring aid reaches those who need it most.
• Celebrating contributions: We are firm believers in celebrating and acknowledging the contributions made by all team members.
• Training & development: Understanding the pivotal role played by all colleagues in our organizational growth, we are committed to their advancement by offering educational experiences and resources to help them effectively steer their career trajectories.
• With our staff, we aim to offer an expansive benefits plan and foster an environment that encourages a healthy equilibrium between professional and personal life. Included in our benefits are a competitive salary structure with incentives tied to performance, insurances such as health, dental, vision, and pet insurance, a 401k retirement plan, long-term disability & life insurance, childcare assistance, tuition reimbursement for graduate and undergraduate courses, an award-winning wellness program, as well as a variety of other perks for our employees.

Who We Are:

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities. As one of The Boston Globe's "Top Places to Work" for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

Having operated for over 116 years, our fundamental mission has been to enhance the neighborhoods we are a part of and cater to. Rockland Trust delivers a wide array of financial services, covering banking, investment, and insurance facilities, to support individuals and businesses in accomplishing their financial aims. With an expansive reach that includes over 120 branches spread across Massachusetts and various commercial banking, investment management locations, and residential lending centers in Massachusetts and Rhode Island, our commitment lies in fostering financial empowerment for our customers.

What You'll Do:

• Engage in meaningful conversations with valued clients in a consultative approach to establish rapport and deepen relationships, ensuring they trust you to resolve their financial issues.
• Collaborate with a team and operate independently to optimize customer engagement and sales opportunities, while also devising strategies to meet customers' financial needs.
• Expertly conduct traditional customer transactions with precision and adherence to prescribed rules and empowerment, including tasks such as check verification, deposit handling, and withdrawal processing for consumers and businesses alike.
• Address both standard and complex queries about customer accounts, products, services, policies, and procedures; provide solutions to customer issues and ensure successful outcomes.
• Design inventive customer touchpoints through daily digital interactions and deliver a consistent customer experience across various platforms to ensure a cohesive customer journey.
• Promote enthusiasm within the team for target events through mentorship and coaching of branch personnel.
• Utilize a needs-driven consultative approach to effectively cross-sell bank deposit and loan products and services to a diverse range of customers.
• Utilize technology and digital channels, both internal and external, to meet customer demands and enhance customer relationships.
• Apply knowledge of regulations to assess and approve loan applications, including Home Equity requests.
• Establish and uphold fruitful working connections, with both clients and coworkers.
• Use the Salesforce platform for interacting with customers, engaging in conversations, and conducting necessary follow-ups.
• Collaborate with the Branch Manager to establish and uphold a culture that prioritizes efficient lobby management and engaging with customers to enhance their experience, both within the branch and in external settings.
• Uphold operational, regulatory, and security standards while prioritizing customer satisfaction and reducing potential losses for the Bank
• Accept further obligations and roles as necessary.

Required Qualifications:

• Experience of 2-4 years in sales and service environments like retail, hospitality, or financial services or a bachelor's degree is a must.
• It is a prerequisite to become both a Notary Public and NMLS certified.
• Demonstrates outstanding communication skills through verbal, written, and interpersonal means.
• Proficient in Microsoft Word and Excel software, with knowledge in operating a diverse range of equipment and mobile devices.
• Displaying superior organizational skills, with a particular emphasis on precision and detail.
• Showing a diligent commitment to sales while effectively balancing competing priorities and adapting strategies to different circumstances as necessary.
• The skill to operate with intuition and formulate creative solutions when obstacles arise is advantageous.
• Proficient in meeting typical office demands, such as extended periods of standing in various indoor and outdoor branch settings, while engaging in continuous customer interactions.
• Demonstrated ability to carry and handle items weighing up to 50 pounds.
• Revealing a preparedness and competency to function within a variable work schedule, potentially involving weekends, as per customer needs.
• Manifesting the proficiency to effectively finish our training curriculum.

About:

Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

After introducing ourselves, we are eager to learn about your interests. Send us your application and be part of our mission to empower communities, one relationship at a time.

Apply Now