Branch Performance Manager

Branch Performance Manager:

Position Overview:

Responsibilities of a Branch Performance Manager encompass overseeing marketing initiatives, developing client relationships, and promoting financial products and services.

Main Job Requirements and Duties:

Manages the fulfillment of objectives, customer support services, marketing activities, and operational tasks within the banking branch:

• Educate and guide employees on informing customers about all available banking resources, including in-branch services, digital solutions, and partner offerings
• Organize regular team meetings focused on time management, communication improvement, goal tracking, daily operations, bank security compliance, and operational policies to strengthen employee confidence and effectiveness
• Recruit, train, develop, evaluate, and mentor employees to ensure performance expectations are consistently met
• Apply a needs-based philosophy to achieve individual, team, and branch goals through valued solutions and recommendations
• Lead a team dedicated to building relationships with small businesses, corporate clients, institutions, and mortgage and financial planning professionals
• Support consumer loan activities by collecting applications, staying informed on lending policies, managing the branch consumer loan portfolio, and coaching staff on loan sales and processing
• Grow existing and establish new small business banking relationships through direct client engagement
• Maintain high customer satisfaction by retaining and developing highly engaged employees
• Ensure all departmental documentation and activities comply with applicable laws, regulations, and policies, including completion of required compliance training
• Handle customer transactions and inquiries professionally and positively while engaging in meaningful conversations to identify needs and recommend solutions
• Perform additional duties and responsibilities as assigned

Qualifications:

Competent execution of all essential duties is required for success in this role. The following qualifications represent the knowledge, skills, and abilities needed:

Skills:

• Ability to communicate and share information clearly and effectively
• Proven capability in managing and leading a successful sales strategy while delivering exceptional customer service
• Forward-thinking leadership within a fast-paced and evolving banking environment
• Strong ability to motivate and communicate effectively in one-on-one and small group settings
• High School Diploma or GED required
• BS/BA degree preferred or equivalent combination of education and experience
• Two to four years of team leadership or supervisory experience
• Registration with the National Mortgage Licensing System and Registry (NMLS) is required
• Upon hire, employees may begin the process of obtaining an NMLS license (see http://mortgage.nationalwidelicensing.org)

Computer Skills:

• Proficiency in MS Office applications
• Ability to leverage social media platforms to increase brand awareness and gain market insights

Additional Requirements (Including Physical Demands):

• Periodic travel for meetings, training, and support during bank conversions and acquisitions, with occasional overnight stays
• Ability to provide assistance and guidance to other financial institutions within the market

About Simmons Bank:

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices in how they wish to bank.

Equal Employment Opportunity:

Simmons First National Corporation and its subsidiaries are committed to equal employment opportunity and fair treatment regardless of race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or other legally protected classifications.

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