Teller Associate

Teller Associate

Job Description:

This role is responsible for delivering an excellent customer service experience, processing financial transactions, assisting both existing and prospective customers, and supporting branch sales goals.

Position Accountabilities:

• Provide exceptional customer service by exceeding customer expectations
• Handle basic customer interactions and cash transactions
• Reconcile daily cash balances to maintain financial accuracy
• Identify referral opportunities to support branch performance goals
• Comply with all banking regulations and policies, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risks and escalate concerns through appropriate channels
• Maintain knowledge of bank products, services, and related business areas
• Adapt to evolving digital banking channels and technologies
• Perform additional duties as assigned

Organizational Relationship:

This position is supervised by the assigned branch manager or leader.

Education and Experience:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience required

Knowledge and Skills:

• Strong customer service skills
• Excellent verbal and written communication abilities
• Sound business judgment and decision making ability
• Proficient computer skills
• Ability to manage multiple tasks with attention to detail
• Flexible and adaptable to changing environments
• Ability to stand for extended periods and lift up to 30 pounds
• Flexible work schedule based on business needs

Compensation is based on education, experience, and certifications and may include incentive pay or discretionary profit sharing programs.

Atlantic Union Bank is committed to maintaining a drug free workplace and is an Equal Employment Opportunity employer.

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