Branch Support Banker

Branch Support Banker

Job Description:

As a Branch Support Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Provides a distinct customer journey centered on enhancing financial wellness and nurturing customer commitment.
• Manages various customer engagements accurately and efficiently.
• Provides customers with information about other choices they have for managing their financial transactions.
• Discovers opportunities in customer engagements and directs them to the appropriate branch personnel.
• Involves customers in lobby events and significant discussions.
• Tailors PNC offerings to address customer preferences.
• Recognizes chances for sales growth and directs clients to the suitable colleagues to enhance connections.
• Supports customers in learning about digital banking tools, technological choices, and self-help resources for managing financial transactions efficiently.
• Utilizes understanding of products and procedures to efficiently address customer issues.
• Confirms that teller and branch operations are performed accurately, adhering closely to the policies and procedures set forth by PNC.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Experience is not necessary.
• A higher education qualification is not typically needed for roles at this level.
• Having a high school diploma or equivalent credential is desired.
• Similar mixtures of education, job-specific certifications, or applicable experience (including military history) may be factored in.
• No degree required.
• Not obligated to hold certifications or licenses.

Benefits:

PNC provides a wide array of benefits that cater to your current and future requirements:

• Comprehensive health, dental, and vision insurance benefits
• Life Insurance
• Disability Protection for Short and Long Durations
• The benefits package at PNC encompasses a 401(k) with employer matching, along with options for participating in a pension and buying company stock
• A Dependent Care Reimbursement Account is a benefit offered by some employers that allows employees to set aside pre-tax income to cover eligible dependent care expenses
• Backup Child/Elder Care
• Reimbursement for adopting children, employing surrogates, and hiring doulas is addressed in the policy on Adoption, Surrogacy, and Doula Reimbursement
• Educational Sponsorship (featuring select fully paid programs) is available for those requiring financial aid
• Financial rewards are incorporated into the wellness program to incentivize participation
• Paid Time Off

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