Credit Recovery Specialist

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Bank of America places a strong emphasis on upholding an office-centered environment that encourages in-person participation, while allowing for suitable levels of flexibility to accommodate the diverse demands of various roles within the organization.

Job Description for Credit Recovery Specialist:

This position is accountable for furnishing credit support and remedies to clients. It involves predominantly making outbound calls related to one product, regardless of its status in terms of delinquency or risk, whether pre-charge off or in recovery. The role necessitates applying problem-solving capabilities, exercising good judgment and decision-making, and offering exceptional customer service and empathy while satisfying the requirements of both the bank and the client.

Responsibilities for Credit Recovery Specialist:

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
• Manages the process of reaching a mutually advantageous arrangement for the repayment of outstanding debts in a proficient and professional manner, harnessing appropriate tools and resources accordingly
• Determining the appropriate resolution for clients while remaining compliant with collection guidelines
• Expresses compassion for the client's position while adhering to ethical practices that align with the bank's code of conduct
• Reaches the desired quality thresholds and fulfills key performance metrics
• Engages with a designated list of accounts through automated collections tools, auto-dialing systems, or personal contact to mitigate losses

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Compilation and insertion of information
• Make sense of the laws, rules, and mandates that are in question
• Liquidity Management

The basic educational prerequisite includes holding a high school diploma, GED, or an equivalent qualification

Apply Now