Personal Banking Executive

Personal Banking Executive

Job Description:

The Personal Banking Executive is a customer liaison integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking needs. This role contributes to business growth by identifying appropriate TD solutions that help Customers achieve financial goals and optimize their relationship with TD.

Qualifications:

• Achievement of a high school diploma or GED credential signifies the successful culmination of secondary education requirements.
• Displaying a background in customer service or sales that exceeds one year (volunteering, educational experiences, or military service can be used as substitutes).
• Teller experience preferred.
• Adequate completion of teller training program is essential.
• Desired attributes encompass proficient customer communication and product instruction capabilities.
• Outstanding organizational talents; proficient in multitasking within fast-paced contexts.
• Demonstrating strong communication skills through precision, simplicity, and constancy.
• Capacity to organize, prioritize, and complete assignments promptly without constant supervision.
• Demonstrating good decision-making and efficient critical thinking abilities.
• Competence with Microsoft Office software.
• Notary License preferred.

Key Responsibilities:

Developing Customer Connections and Enhancing Relationships: This phrasing underscores the continuous process of establishing connections with customers and improving the quality of relationships over time:

• Creates and maintains customer bonds by exhibiting product knowledge and attentively catering to customer needs.
• Communicates in order to pinpoint additional requirements and offer suitable solutions or referrals.
• Recommends products based on customer preferences, highlighting their features and benefits to aid in decision-making.
• Deploys CRM tools for the proactive identification of solutions, support in assessments, and execution of outbound sales initiatives.
• Addresses customer problems and errors independently, escalating when necessary.
• Fosters working alliances while explaining detailed or complex information.
• Engages in customer outreach endeavors, service operations, and advisory tasks to uphold TD's promise of delivering unexpectedly personalized experiences.
• Acts as a liaison between clients and loan products, aiding in the process of application submission.
• Acts as a proactive advisor for customers, sharing insights on how they can save time and money.
• Provides a unique and personalized experience for each customer interaction.

Delivering exceptional customer interactions and top-notch service quality is essential for Customer Experience and achieving Service Excellence:

• Ensures a remarkable customer journey by delivering service, guidance, and emphasizing relationship development.
• Enhances TD's customer service strategy through trust-building, consultative aid, and proactive recommendation provision.
• Functions as a level where customer concerns or questions are escalated.
• Oversees lobby leadership through managing customer traffic, welcoming guests, and assisting with identifying requirements.
• Provides guidance to customers on digital and self-assistance options suited to their preferences.
• Demonstrates a commitment to service delivery that is unexpectedly empathetic and personal.

Sales & Solutions:

• Understands customer transaction needs and provides education on utilizing self-service channels, including digital platforms.
• Fosters relationships with collaborating bankers to enhance referral networks.
• Assists in loan-related operations as part of the Mortgage Loan Originator criteria defined by Regulation Z and the SAFE Act.
• Risk management operations aim to protect an organization from financial losses, reputational damage, and other adverse effects of unforeseen events
• Conducting teller transactions involves actions like cashing checks, depositing funds, withdrawing money, and transferring finances.
• Complies with fraud prevention processes and operational regulations.
• New hires are required to undergo teller training in order to conduct Customer transactions efficiently.

Teamwork & Culture:

• Takes part as a committed team player, fostering a beneficial work ambiance that stimulates quality, ingenuity, and cooperation.
• Cultivates expertise and contributes to the sharing of knowledge within a community.
• Participates in overseeing performance metrics, skill-building exercises, and career evolution.
• Takes the initiative to communicate progress and significant updates in a timely manner.
• Upholds the importance of promoting a workplace culture that is diverse, equitable, and inclusive.
• Acts as the face of the brand, promoting its reputation and values.
• Utilizes feedback from coaching to enhance overall performance.
• Embraces change positively.

Physical Requirements:

• Continuous sedentary tasks necessitate prolonged periods of sitting without frequent breaks for movement
• Balancing multiple tasks simultaneously - Continuous
• Regular operation of standard office equipment - Continuous
• Fast responses to auditory prompts - Perpetual
• Sitting - Frequent
• Standing - Frequent
• Walking - Occasional
• Securely traversing limited areas - Every now and then
• Now and then, moving loads that are 25 pounds or lighter
• Periodically required to lift or carry heavy objects exceeding 25 lbs
• Squatting - Occasional

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