Senior Relationship Banker

Senior Relationship Banker

About Simmons Bank:

At Simmons Bank, we are dedicated to bringing enthusiasm, professionalism, and a strong customer-first focus to everything we do. As a progressive community bank, we offer comprehensive financial services designed to meet the unique needs of our customers. We empower our associates to serve as trusted advisors by combining the strengths of a traditional financial institution with innovative, technology-driven solutions. Our passion lies in guiding customers through every financial milestone while providing flexible banking choices.

Job Overview:

A Senior Relationship Banker is responsible for building, expanding, and managing strong customer relationships while providing advanced financial assistance, guidance, and personalized banking solutions.

Key Responsibilities and Duties:

• Educate and recommend the full range of bank products and services, including in-branch offerings, digital tools, and external business partner solutions
• Achieve individual performance goals through consistent face-to-face interactions and outbound calls that deliver value-based solutions using a needs-focused approach
• Perform all account opening and closing activities, assist customers in selecting appropriate accounts, research account inquiries, and ensure compliance with BSA, CIP, and related regulations
• Support consumer loan activities by soliciting applications, maintaining knowledge of loan systems and regulations, and assisting with consumer loan collections at the branch level
• Identify customer needs and refer clients to specialized teams working with small businesses, corporate clients, institutions, and mortgage or financial advisory partners
• Maintain high levels of customer satisfaction through proactive engagement and consistent delivery of exceptional service
• Ensure all documentation, processes, and activities comply with applicable laws, regulations, policies, and mandatory compliance training requirements
• Accurately and professionally process customer transactions and service requests while engaging in meaningful conversations to identify needs and recommend solutions
• Provide guidance and support to branch staff and assist with leadership responsibilities in the absence of the Assistant Financial Center Manager (AFCM)
• Perform additional duties and responsibilities as assigned

Qualifications:

• Strong ability to motivate, influence, and communicate effectively in one-on-one and small group settings with customers, clients, and colleagues
• Demonstrated commitment to a collaborative, team-based approach in a fast-paced and evolving banking environment
• Ability to provide leadership support and ensure branch operations follow established procedures and guidelines when leadership is unavailable

Education and/or Experience:

• High School Diploma or GED required
• Minimum of 12 months of customer-facing experience with a strong focus on achieving performance goals
• Active registration with the National Mortgage Licensing System and Registry (NMLS) is required

Computer Skills:

• Proficiency in MS Office applications
• Ability to leverage social media platforms to enhance brand awareness and gather market intelligence

Additional Qualifications:

• Occasional travel for meetings, training sessions, and support during bank conversions or acquisitions, with limited overnight stays
• Ability to provide assistance and guidance to other financial institutions or branch locations as needed

Equal Employment Opportunity:

Simmons First National Corporation and its subsidiaries are committed to equal employment opportunity and do not discriminate based on race, color, religion, sex, sexual orientation, ancestry, gender identity, national origin, military status, covered veteran status, physical or mental disabi

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