Investment Banker

Job Description:

As a Investment Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Benefits:

PNC grants a wide variety of benefits to aid you now and for the long term:

• Health insurance inclusive of dental and vision benefits
• Life Insurance
• Ensuring Coverage for Short and Long-Term Disabilities
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account offers employees the opportunity to save money on dependent care expenses by setting aside pre-tax income in a separate account for these costs
• Backup Child/Elder Care
• Adoption, surrogacy, and doula reimbursement are covered under the policy, indicating the organization's support for these family-building options
• Educational Support (comprising fully covered programs) is available to assist learners
• Participants have the opportunity to earn money through the wellness program as a way to promote healthy behaviors
• Paid Time Off

Critical Functions:

• Ensures a one-of-a-kind customer experience that concentrates on enhancing financial prosperity and promoting customer dedication.
• Deals with a diverse range of customer interactions promptly and accurately.
• Offers information to customers about the alternatives they can utilize for their financial transactions.
• Recognizes potential openings during customer interactions and delegates them to the relevant branch representatives.
• Promotes customer involvement through lobby events and meaningful exchanges.
• Aligns PNC offerings with the requirements of customers.
• Discerns sales possibilities and refers customers to the relevant team members for broadening relationships.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Successfully resolves customer concerns through expert application of product and procedural knowledge.
• Verifies the precise completion of teller and branch operations by adhering strictly to PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Not required to have prior experience.
• This level of positions generally does not require a university or college degree.
• Having a high school diploma or GED is the recommended educational background.
• Comparable arrays of education, job-specific credentials, or relevant background (such as military service) will be considered.
• No degree required.
• No need for certifications or licenses.

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