Banking Branch Associate

Banking Branch Associate

About TD Bank:

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses and globally. With over 95,000 colleagues, TD is guided by its vision to Be the Better Bank and its purpose to enrich the lives of customers, communities, and colleagues.

Job Overview:

The Banking Branch Associate is a banking professional who plays a key role in delivering TD's Brand promise at a Store location. The role is accountable for accurately completing everyday banking transactions while providing advice and educational support on services, products, and tools that help customers achieve their financial goals.

Qualifications:

• Successful candidates must demonstrate possession of a high school diploma or GED.
• Desired: 1 year of customer interaction experience (volunteering, education, or military involvement considered).
• Possessing evident capabilities in customer service is advantageous.
• Teller experience preferred.
• Readiness to be on duty during evenings, weekends, and holidays as per the designated timetable.
• Upon hire, individuals must undergo Teller training and also complete the first portion of platform training.
• Possesses exceptional organizational skills and the capacity to handle multiple tasks in a high-energy environment.
• Impressive communication expertise (compact, articulate, and constant).
• Capable of effectively solving problems and prioritizing tasks accordingly.
• Exhibiting self-sufficiency in tasks and meeting deadlines effectively.
• Showing discernment and reasoning skills leads to well-thought-out decisions.
• Competent in handling tasks with Microsoft Office.
• Notary License preferred.

Customer Engagement & Relationship Management emphasizes the importance of building trust and rapport with customers to foster loyalty and repeat business:

• Establishes connections with clients, offers financial advice, and deepens relationships through effective lead management techniques.
• Establishes and grows customer connections via attentive listening and a strong grasp of product information.
• Discovers openings for promoting and educating on products and services or referring to the suitable partner.
• Assumes responsibility for addressing inquiries, moderating lobby interactions, and managing customer arrivals.
• Oversees appointment management, rescheduling meetings, and aiding in aligning banker availability.
• Supports clients in account opening/closing processes, using digital banking resources, troubleshooting card problems, and managing basic service requests.

Sales, service, and banking operations involve a combination of sales strategies, customer relationship management, and financial transactions to ensure a well-functioning banking environment:

• Capably carries out routine transactions on both the teller line and platform.
• Undertakes responsibilities related to personal account services, including dealing with debit and credit card inquiries.
• Involves in customer engagement activities like placing outbound calls, sending SMS messages, pursuing leads from campaigns, and creating personal leads.
• Regularly provides outstanding service while advocating for, instructing on, and referring to TD merchandise.
• Facilitates referrals to Store colleagues and partners for challenging financial needs.

The pillars of risk management include risk mitigation, regulatory adherence, and control implementation:

• Ensures alignment with operational procedures, policies, and regulatory mandates.
• Enforces customer verification processes, exercises thorough due diligence measures, and complies with transaction and account opening laws and regulations.
• Maintains confidentiality of customer information and adheres to bank security procedures.
• Controls cash registers, safeguards cash holdings, complies with cash limits, and enforces dual authorization practices.
• Checks for the accuracy of documentation in accordance with standards, critical timelines, and internal regulations.
• Concludes job-specific compliance and regulatory training as mandated.

Operational Excellence:

• Supports TD's approach to customer service and ensures decisions are aligned with the welfare of customers and stakeholders.
• Contributes to store management by ensuring compliance with TD's risk framework.
• Demonstrates strict adherence to audit, risk, and regulatory procedures, offering precise responses in a timely manner.
• Ensures that tasks are accomplished in adherence to established policies and demonstrates proficient decision-making capabilities.
• Upholds a standard of quality service in every customer engagement.

Cognitive Requirements:

• Prolonged periods of sustained attention - Continuous
• Using practical judgment in continuous problems - Incessant
• Assimilating and summarizing instructions - Endless
• Primary numerical operations (addition, subtraction, multiplication, division) – Sustained

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