Business Operations Officer

Business Operations Officer

Role Overview:

The core responsibility of a Business Operations Officer lies in upgrading the service experience to meet higher standards, with a direct reporting line to the Market Business Service Officer (MBSO). They are in charge of managing Support Professionals and ensuring the seamless execution of business and service functions within allocated branches.

Education & Experience:

• The position necessitates a bachelor's degree or an equivalent educational attainment
• Previous industry experience
• A current Series 7 (GS) qualification along with Series 9 and 10 (SU) is needed, in addition to either Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• More licenses as prescribed by the management team

Knowledge & Skills:

• Skillful communication is about being able to articulate thoughts effectively through writing and speaking
• Careful scrutiny of specifics
• Capacity to prioritize and address complex needs and escalate appropriately when necessary
• The capability to recognize issues and patterns enabling the anticipation of changes and the provision of thorough solutions
• Clear indications of adept leadership qualities and talent advancement capabilities
• Experience in a supervisory position is advantageous for this role
• Exceptional aptitude for organizing tasks and time efficiently
• Demonstrated excellence in resolving conflicts with exceptional skill
• The aptitude to handle connections, inspire, and steer teams throughout the market
• Being well-versed in the risk and compliance policies of a business is key
• Proficiency in strategic analysis

Key responsibilities include:

• Enabling Service Professionals to excel through enhanced communication and training
• Coordinating efforts with Market Sales and Risk departments to achieve seamless execution in every aspect of the business
• Helping the MBSO with the successful rollout of service-driven programs
• Lead the department in enacting the strategic initiatives of the organization by inspiring and coaching individuals to adapt their behavior, with an emphasis on consistency, quality, and adherence to regulations
• Oversee, mentor, and supervise a team comprising Support and Service Professionals
• Encourage a culture of lifelong learning and upskilling among Service and Support Professionals to build a dynamic and versatile workforce
• Help in the coordination of interviews, hiring decisions, and orientation programs for new team members, including Financial Advisors and their Support Professionals
• Team up with MBSO and the HR team to collectively manage employee-related tasks, including conducting performance assessments, monitoring performance levels, and mitigating conflicts
• Maintain durable connections with essential colleagues within the Branch, Market, Region, and Home Office; be involved in team sessions, regional, and national conventions
• Plan regular individual consultations with Support Professionals for coaching purposes, career planning, job-related assignments, and team bonding activities
• Manage the support professionals' responsibilities in assisting financial advisors within the branch setting
• Identify ways to appreciate Support Professionals through the exchange of best practices, successful experiences, and milestones
• Uphold a branch culture that is in line with Company values, emphasizing the importance of diversity and inclusion

About Morgan Stanley:

Morgan Stanley is resolute in its commitment to delivering top-tier service and upholding high standards of excellence. Our guiding principles, which center on client-centricity, ethical behavior, innovative leadership, diversity and inclusion, and social responsibility, shape our daily decisions.

Within our company, teams collaborate effectively, exhibit creativity, and embrace diversity. We offer a full array of benefits, opportunities for career growth, and a supportive work environment. Morgan Stanley is devoted to building a workforce that is diverse and inclusive, and is committed to providing equal employment opportunities.

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