Banking Operations Manager

Job Description:Banking Operations Manager

This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.

The actions and obligations that you are mandated to perform:

• Maintain a proven track record of meeting or exceeding all sales goals, retention targets, and Superior Service Quality (SSQ) standards consistently.
• Develop, execute, and manage an intricate business strategy while also participating in setting team goals for sales and customer service.
• Cultivate and retain customer relations through active cross-selling and efficient resolution of client issues. Aid in supporting the segmentation strategy with existing clients by implementing sales tactics, retention efforts, and diverse banking initiatives to uphold the growth and profitability objectives of the Banking Center.
• Discover, develop, and fortify key customer segment connections through targeted sales strategies and advocating for referrals.
• Stay informed about all Webster asset, liability, and partner services, including the various alternative delivery methods.
• Oversee, develop, and ensure team accountability through the demonstration of leadership skills and setting a positive example.
• Demonstrate and embody the effective utilization of all sales tools and resources.
• Timely audit completion is crucial for meeting or exceeding branch operations review expectations.
• Guarantee that all activities are in line with Federal and State laws and bank procedures.
• Organize the shifts of branch personnel to meet the service demands of customers while allowing for adaptable staffing levels at the banking facility.
• Foster employee engagement through the provision of career advancement opportunities and acknowledging and incentivizing staff members for their achievements.
• Carry out an efficient process for integrating new team members, involving instructing them on company guidelines, protocols, and operational tasks at the banking center.

Skills and Abilities:

• In-depth awareness of retail banking offerings.
• Proficiency in customer service, relationship building, organizational abilities, computer skills, adaptation to current technology, and adept communication are pivotal competencies.

Education Qualifications:

• The basic educational criteria for this position include obtaining a high school diploma or a General Education Degree (GED)
• The desired qualification for this position is a BA/BS degree in Arts or Sciences

Experience Qualifications:

• The role calls for individuals with a 5-7 year background in banking, with a track record showcasing leadership qualities, exceptional customer service aptitude, managerial expertise, strong communication skills, and efficient organizational abilities

About Us:

At Webster, our main commitment has consistently revolved around prioritizing people, whether they are customers, employees, or community members. As an esteemed commercial bank, we maintain a fervent dedication to providing top-notch service to our clientele and contributing positively to the areas in which we operate. The values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence underscore Websters unique identity as a financial institution and employer. If you are searching for a career that holds meaning and significance, Webster offers a compelling opportunity to make a difference while achieving your professional goals.

Webster Financial Corporation and its affiliated companies uphold a commitment to fostering diversity and equality in the workplace as dedicated equal opportunity employers.

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