Branch Operations Manager

Branch Operations Manager

Job Description:

As a Branch Operations Manager with PNC, your main responsibility will be overseeing a retail banking branch to enhance revenue generation, maintain high levels of customer satisfaction, and uphold operational efficiency. Your duties will include setting branch objectives, nurturing your team, and guaranteeing a distinctive customer journey through various banking platforms.

Responsibilities:

• Manages priorities by strategically organizing tasks and implementing them to enhance all facets of branch operations.
• Boosts income expansion and client retention by engaging in consultative discussions and customized monetary options.
• Provides a unique customer experience by simplifying banking across various channels.
• Guides and impacts a diverse set of ecosystem collaborators to attain corporate objectives.
• Constructs an effective team by acquiring new talent, integrating them into the organization, providing guidance, and fostering professional growth.
• Designs, organizes, and implements a distinctive sales strategy to meet sales objectives and improve customer retention.
• Enhances branch earnings by acquiring new customers and increasing the share of spending from existing consumer and business clients.
• Achieves business banking outcomes by fostering growth and engaging with the community.
• Trains staff in consultative sales techniques to enhance customer financial health and generate outcomes.
• Shows a fundamental grasp of financial documents, such as balance sheets and income statements.
• Guarantees a unique customer experience by providing guidance and effective leadership.
• Utilizing technology to facilitate interactions aimed at offering customers solutions and consultations centered around advice.
• Efficiently addresses customer concerns to maintain seamless banking processes and optimize satisfaction levels.
• PNC integrates all aspects of its operations to provide a coherent, multi-channel customer journey.
• Secures and maintains skilled employees by implementing a well-organized orientation process, mentoring, and opportunities for professional growth.
• Emphasizes the growth of individual team members' skills and upholds performance expectations by consistently offering feedback.
• Demonstrates the principles of PNC's values and fosters a diverse and encouraging work environment.
• Controls the operational, human resources, reputational, and business risks effectively.
• Takes prudent actions to minimize risks associated with sales practices.
• Guarantees adherence to regulatory standards, company policies, and operational protocols.

Qualifications:

• Requirement: At least 5 years of relevant work experience, with a minimum of 2 years in a managerial position.
• A college degree is not mandatory, as other forms of education, certification, or military experience may be taken into account.
• Skills: Responsibility, Financial Services, Consultation with Clients, Enhancing Customer Satisfaction, Building Customer Retention, Making Choices, Managing Teams, Initiative, Focus on Achieving Goals.
• Branch Banking Services involves the skills and knowledge required to effectively operate within a bank branch setting.
• Certifications/Licenses: None required.

Benefits:

PNC provides an all-encompassing benefits plan aimed at assisting employees currently and for the long term:

• Health insurance inclusive of medical, prescription medication, dental, and vision benefits along with Health Savings Account (HSA) choices.
• Insurance coverage for employees and their families is provided by the company.
• Short-term and long-term disability coverage.
• A 401(k) program supplemented by employer contributions, retirement benefits, and opportunities to buy company stocks are offered by the company.
• Reimbursement for dependent care expenses and provision of alternate child or elder care services.
• Reimbursement for adoption, surrogacy, and doula services.
• Programs offering educational assistance, including some that are completely funded.
• Strong health programs supported by monetary rewards.

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