Teller Training Associate

Job Description: Teller Training Associate

As a Teller Training Associate at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.

Approaching tasks with a can-do attitude and a genuine desire to assist customers with care and empathy, your role involves delivering efficient, adept, and polite customer service while handling a variety of transactions. You act as the friendly ambassador of Rockland Trust, upholding our mission and assisting customers in understanding the world of banking.

What You'll Experience:

• Prioritizing the significance of every relationship, we are fully dedicated to creating a harmonious and all-encompassing atmosphere that propels everyone towards success.
• Commitment to community welfare: We value community support and are dedicated to providing assistance to those in need.
• Acknowledgment and appreciation: We stand by the notion that every team member should be recognized for their efforts.
• Training and development: We prioritize the advancement of all colleagues by providing educational experiences and support mechanisms to assist them in managing and advancing their careers.
• Comprehensive benefits package: Our mission is to provide our team members with a comprehensive benefits package and a workplace environment that encourages a healthy blend of work and personal life. Our benefits feature: competitive pay with incentives for outstanding performance, health coverage, dental coverage, vision and pet insurance, a 401K retirement package, long-term disability and life insurance, childcare reimbursement options, tuition assistance for both graduate and undergraduate programs, an industry-acclaimed wellness program, and various other perks.

What You'll Do:

• Ensure that customers are greeted with a friendly welcome when they walk into the branch and are directed to the right team member to meet their needs effectively.
• Deliver continual customer support, exhibiting adept, efficient, and polite customer service in personal engagements and telephonic interactions.
• Assist clients in discovering the Rockland Trust banking products that are most beneficial for their specific financial situations.
• Convey a sense of concern for customers by executing tasks with precision, such as processing deposits, facilitating withdrawals, accepting payments, verifying checks, and conducting other financial operations.
• Play a role in decision-making together with your supervisor, with the chance for greater decision-making involvement as you gain more knowledge and practical experience.
• Collaborate with our training staff and your branch peers to gain knowledge about these responsibilities, and to finish the Teller Training offered by Rockland Trust.
• Complete any further assignments as required by supervisors.

Required Qualifications:

• An equivalent to a high school diploma is accepted.
• Strong communication skills in both spoken and written forms.
• Adept at employing computers and technology to help achieve business goals efficiently.
• Inherent traits leaning towards sales and service orientation.
• Skillfully presenting oneself in a professional and presentable manner.
• Cultivating a proactive approach in interactions with clients and colleagues.
• Proficiency in meeting the usual office requirements, like enduring long periods of standing and providing uninterrupted assistance to customers.
• Competence in the manual lifting and transportation of objects weighing no more than 50 pounds.
• Preparedness and competency to engage in a flexible workweek, possibly spanning weekends, as determined by customer needs.
• Displaying the proficiency to effectively graduate from our training program.

Preferred Skills and Experience:

• Individuals applying for the position should have 1–2 years of teller experience or relevant skills in cash handling and customer service.

Who We Are:

At Rockland Trust, we are dedicated to the principle that a fantastic banking experience can only be crafted by first creating a fantastic work environment. By showing our colleagues that they are valued and supported, we equip them to have a significant impact on the satisfaction of our clients and the communities we serve.

With a longstanding recognition as one of The Boston Globe's Top Places to Work, we acknowledge that selecting the right candidates is just the outset. Through offering competitive perks, enriching developmental pathways, and establishing a culture of respect and collaboration, we have crafted a workplace that elevates the lifestyles of our employees and encourages them to strive for their utmost capabilities.

Rockland Trust upholds a commitment to cherishing every connection. In line with this ethos, we strive to nurture a workplace environment characterized by respect and equality, empowering individuals to prosper.

Equal Opportunity Employer:

Our organization promotes fairness in hiring practices, ensuring that all eligible candidates are evaluated without any discrimination concerning characteristics like race, religion, gender identity, marital status, and disability status.

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