Client Support Banker

Client Support Banker

About Us:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Job Description:

The Client Support Banker role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster's Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers

Responsibilities:

• Customers' requirements are promptly and precisely addressed by making the best use of the resources and tools at hand
• Assessing clients' needs and recommending appropriate financial products and services through personalized conversations to cultivate and enhance relationships.
• Perform repetitive teller activities like depositing money, withdrawing funds, cashing checks, repaying loans, and fulfilling other transactional needs.
• Support the implementation of the segmentation strategy through sales, retention, and additional bank initiatives to fulfill the growth and profitability objectives of the Banking Center.
• The desired outcome is to meet or exceed individual and team objectives in sales, service, and operations
• Maintaining alignment with Federal and State regulations and internal bank policies and procedures. Attaining or surpassing branch audit standards and assessments of operational efficiency
• Offer supervision for banking center colleagues by providing coaching and support for fellow bankers. Play a key role in mentoring and assisting in the integration of new bankers.

Education, Work History, and Abilities:

• Candidates must have a high school diploma or GED, though an Associate's or Bachelor's degree is preferable.
• Candidates should have 2-4 years of customer sales and service experience, with 1-2 years of supervisory experience being preferred. Proven success in leading, coaching, and motivating team members.
• Proficiency in all products and services within the company
• Keeps informed about all systems utilized for branch transaction processing.
• Evidences strong customer service skills and a talent for bolstering teamwork, thereby fostering a positive workplace environment.
• Adaptability to a flexible and/or rotating schedule is essential, with the possibility of working weekends, long hours, and traveling to various Banking Centers.

Benefits:

• Integrated insurance plans offering coverage for medical, dental, and vision expenses.
• Savings plans for retirement with employer-provided choices.
• Paid time away from work, encompassing vacation, personal days, and holidays that the company recognizes.
• Through the Employee Assistance Program (EAP), employees can access confidential support services and resources.
• Growth prospects for professional advancement and career development.
• Programs aimed at enhancing skills through training and education initiatives.
• Work-life balance strategies are implemented based on the nature of the job and the unique needs of the business.

Equal Employment Opportunity:

All qualified contenders will be assessed for employment without any discrimination based on race, color, religion, gender, sexual orientation, national origin, disability, protected veteran status, or any other safeguarded attribute recognized by the law.

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