Clerk

Clerk

Job Description:

Clerks at UMB are skilled in supporting customer relationships and assisting with banking products and services. They use their knowledge to help customers meet their financial needs and ensure a smooth banking experience.

Daily Responsibilities:

• Use personalized inquiries to transform transactions, account maintenance, and routine service requests into meaningful customer interactions that enhance relationships.
• Proactively identify opportunities to assist customers and support sales initiatives through client interactions and referrals.
• Manage multiple tasks while meeting daily performance targets effectively.
• Follow standardized procedures for processing transactions, managing cash drawers, and completing banking documentation in compliance with industry and legal standards.

Candidate Profile:

• Thrive in a fast-paced, customer-focused environment with regular coaching and feedback.
• Effectively communicate and engage with customers to support their financial needs.
• Demonstrate attention to detail in completing paperwork and explaining features and benefits.
• High school diploma or equivalent required.
• One year of experience in retail or customer service involving client interaction and product recommendations preferred.
• Reliable transportation and flexibility to work branch hours, including weekends and occasional evenings.
• Eligibility to obtain NMLS registration within 90 days, if required.

Compensation & Benefits:

• Paid Time Off (PTO)
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefits including medical, dental, vision, and other insurance coverage
• Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and dependent care accounts
• Adoption assistance
• Employee Assistance Program (EAP)
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits

Why UMB?

You're more than a means to an end. UMB is made up of people who care about their work, colleagues, and community. Expect more heart, trust, and opportunities. UMBers are known for having multiple careers here and having their voices heard.

Diversity and Inclusion:

UMB and its affiliates are committed to inclusion and diversity, offering equal employment opportunities for all employees and applicants without regard to race, gender, religion, age, military service, disability, or other legally protected characteristics. Accommodations are available for individuals needing support during the recruitment process.

Who We Are:

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, and experts. We help you make the most of every moment with a financial foundation to succeed.

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