Market Operations Manager

Market Operations Manager

Partners Bank, a swiftly growing bank with locations in Maine and New Hampshire, is known for its outstanding customer service standards. With a comprehensive compensation and benefits package, the bank also encourages professional growth and offers flexibility in work hours as deemed suitable.

Market Operations Manager Briefing:

• The Market Operations Manager is responsible for the management of a small branch or satellite office, including overseeing sales, service, operations, lending, deposit acquisition, customer support, compliance, safety, and security.
• Encourage the development of new business opportunities and elevate deposit growth by engaging in targeted business development calls.
• Attain sales, referrals, and retention of existing account relationships to achieve individual and branch goals.
• Supporting the Banks Customer Care Commitment involves consistently providing customers with top-notch service.

Criteria for becoming a Market Operations Manager:

• A preferred qualification is having worked in a financial institution, particularly a banking institution, within the past three to five years.
• Expertise in branch administration, consumer loan facilitation, and sales optimization.
• Superior customer relations expertise leveraged in promoting and cross-promoting bank deposit and loan products.
• Successful engagement with customers, colleagues, and individuals requires adept communication and interpersonal skills.
• Known for attentiveness to particulars and proficient in structuring tasks efficiently.
• Remaining driven by objectives while being able to accommodate change is key.

The Market Operations Manager's role necessitates fulfilling particular job functions tailored to market requirements:

Sales & Service:

• Develop and direct an external calling initiative focused on securing new business patrons, and upholding and advancing ongoing customer associations
• Establish a routine that allots enough time for tasks conducted in the office and those aimed at business expansion outside to achieve the assigned objectives
• Discover possibilities and present customers with apt products and services that match their requirements
• Support and develop staff members to strengthen their capabilities in sales strategies and customer satisfaction
• Coordinates the sales initiatives of the team to support the Bank's overall sales and referral objectives

Operations & Control:

• Administer the general operations of the branch to secure sustained compliance with company policies, protocols, security measures, and various regulatory standards
• Required to ensure branch audits and security measures are in place

Community Involvement:

• Participate in different community events as a representative of the bank
• Elevate the Bank's market presence by joining and participating in professional, business, and community memberships
• Cultivate a sense of social responsibility among the staff by supporting their engagement in community affairs

Management:

• Provide leadership, mentorship, coaching, and supervision to team members for their professional growth
• Assist in the organization and execution of various Human Resource initiatives, including conducting performance assessments, managing recruitment processes, and maintaining disciplinary records

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