Branch Manager

Position Overview for Branch Manager:

As a Branch Manager at PNC, you will oversee branch operations, lead a high-performing retail banking team, and drive business growth through exceptional customer service and operational excellence. This role focuses on delivering a seamless customer experience, developing employees, and achieving branch performance goals across all banking channels.

Benefits for Branch Manager:

PNC provides a comprehensive benefits package designed to support employees personally and professionally, including:

• Medical, prescription, dental, and vision insurance coverage, including HSA options.
• Life insurance coverage for employees and eligible family members.
• Short-term and long-term disability protection.
• 401(k) plan with company match, pension plans, and employee stock purchase programs.
• Dependent care reimbursement accounts and backup child/elder care support.
• Adoption, surrogacy, and doula reimbursement assistance.
• Educational assistance programs, including select fully funded opportunities.
• Comprehensive wellness programs with financial incentives.

Responsibilities for Branch Manager:

• Manage branch priorities through strategic planning and effective execution to achieve overall business objectives.
• Drive revenue growth and strengthen customer relationships through consultative conversations and customized financial solutions.
• Create an outstanding customer experience by making banking simple and accessible across multiple service channels.
• Collaborate with internal partners and ecosystem teams to support branch and organizational goals.
• Build and develop a successful team through recruiting, onboarding, coaching, and employee development initiatives.
• Lead and implement branded sales strategies to meet sales goals and improve customer loyalty.
• Increase branch revenue through customer acquisition and expanding relationships with consumer and business clients.
• Support business banking growth through community involvement and business development activities.
• Coach employees on consultative sales techniques to enhance customer financial well-being and improve performance results.
• Maintain a working knowledge of financial statements, including balance sheets and income statements.
• Ensure the delivery of a differentiated customer experience through leadership, coaching, and operational support.
• Promote digital banking tools and technology-enabled interactions to provide customers with convenient solutions and financial guidance.
• Resolve customer concerns effectively while maintaining efficient branch operations and high service standards.
• Connect customers with the full range of PNC products and services to create a seamless omni-channel banking experience.
• Attract and retain top talent through structured onboarding, mentoring, and career development opportunities.
• Support employee growth and maintain strong performance standards through regular coaching and feedback.
• Demonstrate PNC’s values while fostering an inclusive, collaborative, and supportive workplace culture.
• Manage operational, reputational, human capital, and business risks effectively.
• Make informed decisions to reduce operational and sales-related risks.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications for Branch Manager:

• Experience: At least 5 years of relevant experience, including a minimum of 2 years in a leadership or supervisory position.
• Education: A college degree is not required. Equivalent combinations of education, certifications, military service, or related experience may also be considered.
• Skills: Accountability, banking knowledge, client relationship management, customer experience, decision-making, leadership, proactive problem-solving, and results-driven performance.
• Competencies: Branch banking operations, delegation, digital awareness, communication, multitasking, and sales leadership.
• Certifications/Licenses: No certifications or licenses are required.

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