Branch Banking Officer

Branch Banking Officer

Job Overview:

In the role of Branch Banking Officer at PNC, you will be responsible for overseeing a retail banking branch to increase revenue, improve customer satisfaction, and maintain operational efficiency. Your duties will involve managing branch priorities, fostering team development, and ensuring a differentiated customer experience across all banking channels.

Job Responsibilities:

• Successfully plans and executes tasks to drive branch performance through efficient priority management.
• Drives up revenue growth and secures customer loyalty by engaging in consultative exchanges and bespoke financial services.
• Offers a personalized customer journey that simplifies banking transactions across different channels.
• Directs and exerts influence on a broad spectrum of ecosystem partners to meet business objectives.
• Forms a successful team through recruitment initiatives, orientation programs, coaching efforts, and skill development opportunities.
• Directs, schedules, and implements a personalized sales methodology to accomplish sales objectives and heighten customer commitment.
• Boosts branch earnings by acquiring customers and increasing the portion of spending from consumer and business clienteles.
• Drives business banking success through the combination of business development efforts and community involvement.
• Coaches employees on consultative sales tactics to improve client financial stability and reach objectives.
• Exhibits a rudimentary understanding of financial statements, like balance sheets and income statements.
• Delivers a distinct client experience by coaching and demonstrating leadership qualities.
• Endorses technology-driven interactions to cater to customers by providing solutions and advice-focused consultations.
• Demonstrates proficiency in resolving customer problems to guarantee optimal banking operations and customer fulfillment.
• PNC harmonizes all components of its business to deliver a seamless, omni-channel experience for customers.
• Acquires and maintains top employees by providing a structured onboarding process, coaching, and opportunities for career growth.
• Values talent cultivation across the team and upholds performance standards through ongoing feedback practices.
• Acts in accordance with PNC's principles and works towards creating a workplace that is supportive and welcoming to all.
• Administers the risks linked to operations, human capital, reputation, and business functions.
• Adopts sound measures to manage and diminish risks associated with sales practices.
• Upholds regulatory adherence, policy compliance, and procedural alignment.

Benefits:

PNC supplies a holistic benefits package intended to assist employees now and in the long term:

• Encompassing medical, prescription drug, dental, and vision insurance coverage with the added feature of HSA plans for optimal healthcare protection.
• Insurance benefits are available to employees to provide coverage for themselves and their family members.
• Coverage for temporary and prolonged disability situations.
• The company provides employees with a 401(k) program that includes matching contributions, a pension plan, and stock purchase options.
• Receiving funds to offset dependent care expenditures and access to temporary childcare or eldercare solutions.
• Receiving funds for adoption, surrogacy, and doula assistance.
• Initiatives providing educational assistance, including those that are fully paid for.
• Robust wellness efforts with monetary rewards to drive participation.

Qualifications:

• Necessary Experience: The ideal candidate will have at least 5 years of experience in the field, with a minimum of 2 years in a supervisory role.
• A higher education qualification is not compulsory, with the possibility of considering certification or military experience.
• Skills: Holding oneself accountable, understanding banking processes, consulting with customers, enhancing the customer journey, building customer loyalty, exercising decision-making, managing personnel, taking proactive measures, displaying a focus on achieving results.
• Managing Multiple Priorities involves organizing and prioritizing tasks and responsibilities in a busy and dynamic work environment.
• Certifications/Licenses: None required.

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