Credit Services Advisor

Credit Services Advisor

Position Overview:

As a Credit Services Advisor, your primary responsibility is to help clients navigate their credit challenges and find suitable solutions

Your primary function as a Credit Services Advisor will revolve around initiating loans for individuals seeking residential mortgage assistance, all while taking on the pivotal role of the primary lending expert at the financial facility. Engaging with customers both in-person and via phone conversations will be a core aspect of your job to offer an array of lending services like Initial Mortgage Loans, Home Equity Lines of Credit (HELOCs), Auto Finances, Credit Card packages, and Fundamental Banking Items. Your significance lies in establishing and strengthening customer bonds, juggling sales achievements, operational risks, and delivering an exceptional client encounter.

Key Responsibilities:

• Offer bespoke guidance to customers by advising them on a comprehensive array of borrowing and banking options that are uniquely suited to their financial roadmap.
• Source funding options for individuals seeking residential mortgages, comprising primary home loans and lines of credit backed by home equity. Moreover, advocate for a range of financial solutions like Automobile Financing, Charge Cards, and Foundational Banking services.
• Assess the financial demands of clients and use your understanding of banking and credit products to suggest solutions that are in harmony with their aspirations.
• Examine and deliberate on different housing finance offerings, supporting individuals in completing the mortgage application process by assembling required documents and ensuring they remain well-informed at each step of the way.
• Connect with clients through active engagement and pipeline oversight tasks, ensuring continuous follow-up procedures to fulfill client demands and nurture enduring partnerships.
• Answer client queries, deliver timely progress reports, and guide clients towards relevant internal collaborators based on their distinct financial prerequisites.
• Work with financial center leaders, performance managers, and market leaders to deliver individualized support and training to associates, aiming to enhance client satisfaction.
• Keep operational risk at bay by confirming that all loan processes and applications align with regulatory mandates and organizational policies.
• Implement client management tools to oversee sales effectiveness, customer communications, and subsequent follow-up tasks.
• The SAFE Act dictates that individuals in this job must satisfy registration conditions, which encompass undergoing a background check and ensuring continuous registration maintenance while employed.

Required Qualifications:

• A minimum of two years of mortgage origination background is required. However, individuals who have worked for one year as a Home Service Specialist II, Lending Client Associate, Lending Client Support Manager, Lending Specialist, Senior Banker, Business Solutions Advisor, or Financial Solutions Advisor at Bank of America can substitute for this prerequisite
• Familiarity with the criteria for credit and housing loan eligibility is crucial
• Demonstrates active listening skills when communicating with the client in order to identify their needs and aspirations effectively.
• Shows adeptness in professional communication by effectively and confidently engaging with clients, whether in-person or via phone conversations. Demonstrates comfort in interacting with clients across various communication channels.
• Someone who demonstrates critical thinking abilities can assess financial and credit data to offer guidance to customers regarding product/pricing procedures and criteria, while also obtaining any extra information needed.
• Displays proficiency in customer service skills and is capable of overseeing the complete client experience and resolving any concerns.
• Effective communication skills in conveying messages through writing and speech.
• Capability to navigate ambiguity and acclimatize to shifting conditions.
• Passionate, dedicated, ambitious, and results-driven; shows a high level of determination in achieving goals.
• Open to adjusting schedule to accommodate weekend work or additional hours if necessary.
• Someone who truly values working together as a team, using their wisdom and practical experience to cultivate robust and fruitful connections within and beyond the company.
• Aptitude for acquiring knowledge and comprehension of technology.
• Exhibits a strong dedication to upholding professional ethics by conscientiously integrating relevant regulatory investigations and ensuring compliance with all Federal and State policies.

Desired Qualifications:

• Background in a finance office environment where objectives were consistently met or exceeded.
• Proficiency in interpreting and grasping sophisticated financial data to offer different financial options.
• Familiarity with the array of banking offerings available to customers.
• Proficient in time management, organizing, prioritizing, and carrying out multiple tasks at the same time.
• Hands-on experience in originating loans in a retail context along with a deep understanding of Mortgage Products, including Conventional, Jumbo, HELOC, and Government variations
• Guidelines for organizing, managing, evaluating, and completing deals
• Federal guidelines that regulate the lending activities within the real estate sector
• Guidelines set forth by the Federal Housing Administration (FHA) and the Department of Housing and Urban Development (HUD) offer standards for the housing industry
• Alternative Financial Solutions (Credit Card, Car Loans)
• Possess a high level of computer proficiency, particularly with MS programs, and have prior experience in utilizing laptops.

Skills:

• Client Management
• Client Solutions Advisory
• Placing a strong emphasis on understanding and meeting the expectations of customers and clients is crucial
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit appraisal and risk evaluation are integral components of credit and risk assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

About Company:

Bank of America operates with a shared mission to enhance financial well-being by leveraging interpersonal connections and fostering Responsible Growth through consistent value delivery to stakeholders. The company's commitment to maintaining an exceptional workplace environment, attracting and nurturing exceptional staff and prioritizing the holistic well-being of team members underscores its approach to driving Responsible Growth. Bank of America upholds a philosophy that incorporates inclusive practices, talent development, comprehensive support for employee health and prosperity, performance recognition, and community engagement in the locations it serves. By adhering to an in-office culture, Bank of America balances the need for physical presence with flexibility tailored to individual roles, fostering a conducive environment for employees and businesses alike

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