Credit Officer

Position Overview for Credit Officer:

As a Credit Officer at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Deals with a diverse range of customer interactions promptly and accurately.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Recognizes potential openings during customer interactions and delegates them to the relevant branch representatives.
• Engages in lobby initiatives and impactful dialogues with customers.
• Shapes PNC solutions to meet the demands of clients.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Verifies the precise completion of teller and branch operations by adhering strictly to PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Minimum Requirements:

• Previous experience is not a prerequisite.
• This level of positions generally does not require a university or college degree.
• The preference is for individuals with a high school diploma or its equivalent.
• Comparable arrays of education, job-specific credentials, or relevant background (such as military service) will be considered.
• No degree required.
• Certifications or licenses are not compulsory.

Benefits:

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Protection from Disability in the Near and Extended Future
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Educational Assistance (encompassing fully covered programs) is designed to support individuals in their educational pursuits
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off

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