Banking Specialist

Position Overview:Banking Specialist

The role of a Banking Specialist at PNC involves providing outstanding customer service, helping customers with their financial transactions, and supporting branch operations. The primary focus is on creating a positive customer experience and identifying opportunities to promote PNC's products and services.

Responsibilities:

• Offers a personalized customer experience that prioritizes enhancing financial well-being and fostering customer allegiance.
• Processes different types of customer engagements accurately and efficiently.
• Offers information to customers about the alternatives they can utilize for their financial transactions.
• Recognizes opportunities in customer interactions and channels them to the appropriate branch team.
• Encourages customers to partake in lobby activities and engaging conversations.
• Shapes PNC solutions to meet the demands of clients.
• Recognizes opportunities for sales expansion and facilitates customer referrals to the appropriate team members for strengthening relationships.
• Offers information to clients about digital banking tools, technology options, and self-service resources for effectively handling financial transactions.
• Applies product and procedural proficiency to effectively tackle customer problems.
• Guarantees the accurate execution of teller and branch operations in accordance with PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No experience needed beforehand.
• Jobs at this level typically do not demand a university or college degree.
• A high school diploma or GED is the preferred level of education.
• Relevant combinations of education, job-specific certifications, or practical experience (including military background) might be reviewed.
• No degree required.
• No need for certifications or licenses.

Benefits:

PNC ensures a comprehensive range of benefits to address your needs presently and in the years to come:

• Full array of medical, dental, and vision benefits
• Life Insurance
• Protection from Disabilities Over Short and Extended Periods
• PNC offers a comprehensive benefits package that includes a 401(k) with employer matching, a pension, and the option to purchase company stock
• A Dependent Care Reimbursement Account offers employees the opportunity to save money on dependent care expenses by setting aside pre-tax income in a separate account for these costs
• Backup Child/Elder Care
• The organization's approach to providing financial support for adoption, surrogacy, and doula care is highlighted in the Adoption, Surrogacy, and Doula Reimbursement policy
• Educational Assistance (encompassing fully covered programs) is designed to support individuals in their educational pursuits
• The program includes financial incentives to drive enthusiasm and involvement in wellness-related initiatives
• Paid Time Off

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