Universal Banker

Job Description:

The Universal Banker is responsible for delivering FirstBank’s high standard of customer service by efficiently processing transactions, identifying customer needs, resolving inquiries, and recommending appropriate banking products through a structured needs-based approach.

Qualifications:

Education: High school diploma or equivalent is required.
Experience: At least one year of banking experience is preferred.
Certification: Notary certification is considered an advantage.

Key Responsibilities:

Assess customer needs and provide suitable recommendations for banking products and services in accordance with bank policies, brand guidelines, and service standards, including referrals to appropriate banking specialists when necessary.
Assist customers with a wide range of transactional and service-related requests, including account balances, transaction history, fees, and interest rate inquiries.
Support Financial Center operations by performing duties across Teller, Teller Manager, and Financial Service Representative roles as required.
Develop and maintain strong relationships with individual and business customers to achieve branch goals related to accounts, sales, and service performance.
Ensure consistent delivery of high-quality service aligned with FirstBank customer experience standards.
Comply with all banking regulations, internal controls, operational procedures, and risk management policies, including strict adherence to security protocols.
Maintain punctual and reliable attendance.
Perform additional duties as assigned.

About FirstBank:

FirstBank is an Equal Opportunity Employer, including individuals with disabilities. Recruitment agencies and staffing firms must have an approved agreement prior to submitting any resumes.

Banking Associate

Location : Richmond, VA, 23237