Commercial Banker

Job Description for Commercial Banker:

As a crucial member of the branch team, the Commercial Banker concentrates on acquiring new clients, enhancing current relationships, and aiding clients in building confidence to reach their financial aspirations. This role necessitates a client-centered mindset, a strong sales-oriented approach, exceptional communication skills, and efficient teamwork. KeyBank takes pride in supporting clients in progressing in their financial path and offering a banking experience that exemplifies unwavering dedication to client satisfaction.

Responsibilities:

• Embarks on the journey of promoting a customer-centric ethos that underscores the significance of being fully present and invested in every interaction with clients and team members, recognizing the potential to make a positive impact on their personal, professional, and financial well-being.
• Gather insights from client conversations to uncover possibilities for boosting financial wellness and provide individualized recommendations to empower clients in managing their finances effectively.
• Demonstrates unwavering consistency in meeting individual performance and behavior standards.
• Setting up personal and business accounts including consumer checking, small business banking services, various deposit products, home equity financing, unsecured lending options, and certificates of deposit investments.
• Building effective partnerships with branch team members and business partners to drive customer growth and enhance relationships with current clients, skillfully managing sources of influence both within and outside the organization.
• Ensuring operational, risk, security, and audit compliance, including thorough documentation of client interactions.
• Providing assistance to branch operations includes helping with client transactions on the Teller line.
• Engage in and every so often contribute to morning pow-wows and wrap-up evaluations.
• Required to undertake additional duties as assigned; responsibilities and tasks may change, with new ones potentially introduced at any time and without advance warning.
• Demonstrates adherence to all KeyBank policies and protocols by behaving in a professional manner, conducting business ethically, avoiding conflicts of interest, and prioritizing the interests of Key and its clients.

Tactical Skills:

• Displays adeptness in comprehending the client's accounts and banking associations and applies sound judgment when engaging with customers and executing transactions
• Proven effectiveness in attaining sales and referral objectives by engaging in preset appointments and meaningful discussions aimed at providing recommendations to help clients achieve their financial wellness goals, leveraging system-generated lead lists, walk-ins, and professional contacts
• Adhering to ethical standards and consistently displaying a committed approach to work
• Skillful in the art of time allocation and task prioritization

Physical Demands:

• Prolonged standing
• Consistent use of hands for managing items
• The skill of communicating clearly both in direct engagements and over the phone
• Periodic requirement to lower oneself and handle objects at floor level
• Frequent forward reaching
• Frequently performing tasks that involve lifting 1-10-pound items; occasionally dealing with objects weighing up to 30 pounds.

Education Qualifications:

• Necessary qualifications involve a high school diploma, GED, or applicable professional expertise
• Bachelor's Degree (preferred)

Experience Qualifications:

• A minimum of 12 months of involvement in developing current and potential customer relationships, achieving sales targets, and establishing referral sources is a crucial requirement. Putting emphasis on sales experience rather than financial services knowledge is paramount for this position at KeyBank. Although KeyBank offers support and training, they are specifically searching for relationship builders who possess a curious disposition and excel at starting conversations to create meaningful connections. (required)
• Debt-to-income ratio is a key financial metric that indicates the proportion of a consumer's income that goes towards servicing debt. Lenders consider this ratio when evaluating a borrower's ability to take on additional debt responsibly
• Primary understanding of sales and service practices for client interactions, including tele-advisory services, outbound calls, prospect identification, and networking activities. (required)
• Experienced in communicating proficiently with small business clients, addressing challenges, and delving into inquiries to better grasp their needs and be supportive
• Proven capability in influencing business partners and leveraging centers of influence is necessary for this position, given the requirement to significantly influence partners like Key Investment Services, Mortgage, and Business Banking sales professionals. (compelled)
• Proficient skills in PC operations, including MS Windows and Office products like Word and Excel, are essential
• Essential skills encompass expertise in digital technology (mobile, apps, web browsing) and the proficiency to educate clients about the digital platforms and capabilities within Key

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