Cash Handling Manager

Cash Handling Manager

Job Summary:

The Cash Handling Manager is responsible for overseeing the Teller area and managing the sales activities of Teller staff. This role ensures customers receive prompt service and that all daily transactions are accurately balanced. Collaborates with managers, supervisors, and staff across various locations to maintain consistent delivery of FirstBank’s service excellence.

Responsibilities:

• Oversee daily Teller sales and service activities to ensure adherence to best practices, service standards, and brand expectations, stepping in when necessary to support operations.
• Assist with escalated Teller and customer issues; provide coaching and leadership to promote effective sales and referral practices.
• Manage daily operational processes including cash drawer security, balancing procedures, item processing, counterfeit detection, vault cash management, and ATM reconciliation.
• Train and onboard new Tellers; monitor performance and coordinate staff responsibilities and schedules.
• Reduce operational risk by enforcing bank procedures, confidentiality standards, and regulatory compliance requirements.
• Collaborate with Financial Center leadership to align Teller operations with overall business needs.
• Serve as Security Coordinator for the branch when required.
• Participate in marketing efforts and represent the Bank at branch and community events.
• Deliver consistent, high-quality customer service aligned with FirstBank standards.
• Ensure compliance with all applicable laws, regulations, internal controls, and risk management policies, including monitoring security protocols.

Education and Experience:

• High school diploma or equivalent required
• Minimum of five years of experience, including Teller experience required

About Us:

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company without an approved vendor agreement. FirstBank is an Equal Opportunity Employer, including individuals with disabilities.

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