Transaction Specialist

Cash Handling Associate

Job Summary:

Embrace a position at Associated Bank as a Cash Handling Associate, where you will excel in providing top-quality service and aid to customers in every interaction. This crucial role involves accurately handling transactions, highlighting opportunities to address customer needs, and endorsing financial products that can assist clients in attaining their aims. Elevate your understanding of banking services while participating in a team that emphasizes cooperation, trustworthiness, and community engagement.

Benefits:

• Retirement funds, such as 401(k) and Pension plans, for future financial security.
• Providing paid leave for community service activities.
• Chances for interaction with peers through our diversity-centric Colleague Resource Groups.
• Competitive pay aligned with pathways for professional growth and career advancement.
• Supplementary advantages such as initiatives focusing on employee wellness, motivators, maternity and paternity leave, opportunities for stock ownership among workers, and benefits tailored for military members.
• Customized banking, loan, investment, and insurance solutions crafted to cater to individuals at every life milestone.

Compensation:

The pay scale reflects the projected minimum and maximum salary for this position. The actual salary could fluctuate depending on various factors like the location of work, skills, experience, educational background, and suitability for the position.

Key Accountabilities:

• Offer customer support that mirrors the brand promise of Associated Bank by being both welcoming and expertly handled.
• Perform customer transactions promptly and accurately while sticking to all relevant policies and protocols.
• Recognize the needs of customers and guide them towards colleagues for further financial assistance.
• Showcase the current promotions, items, and offerings that cater to customers' needs.
• Provide solutions to customer queries and handle their concerns with a respectful and empathetic demeanor.
• Aid in the smooth running of branch operations by attending to tasks like vault management, night deposits, and ATM services as directed.
• Provide demonstrations and guidance to customers regarding digital and self-service banking options.
• Coordinate with team members from different branches to deliver seamless services.

Required Qualifications:

Education and Experience:

• Possession of a high school diploma or a comparable amalgamation of educational background and hands-on learning.
• The ideal candidate should have proven themselves in customer service roles for a maximum of 2 years.

Preferred Qualifications:

• Knowledge in retail banking operations, cash transactions, or financial products.

About Associated Bank:

We at Associated Bank are dedicated to fostering an all-encompassing atmosphere where diverse viewpoints are respected and valued, seen as advantageous assets vital to our prosperity. If you flourish in an environment that promotes and sustains your personal growth and advancement, Associated Bank might be the perfect choice for you.

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