Collection Specialist

Position Summary

The Collection Specialist assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties And Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
• Processes, distributes, and posts all indirect loan payments.
• Completes file maintenance on loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank's system of record.
• May be required to work hours outside of the typical 8-5 workday for collection efforts.

• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Has knowledge of multiple core operating systems.
• Performs other duties and responsibilities as assigned, including, but not limited to, training new associates, managing Consumer Collections general inbox, working Total Loss/Captive Claim accounts, managing Debt Management accounts/spreadsheet and assisting with Policies and Procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple-to business correspondence and routine reports.
• Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.

Education And/Or Experience

• HS Diploma/GED and
• 6-8 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training

• None

Computer Skills

• MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licenses, Registrations

• None

Other Qualifications

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must have excellent organization skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

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