Retail Banking Trainer

Retail Banking Trainer

The chosen individual will be responsible for conducting classes on operations and sales for our Branch and Call Center staff. We are seeking a candidate who is passionate about learning and advancement in the workplace and has the ability to deliver training to employees in a manner that is clear, optimistic, and dynamic.

Responsibilities include:

• Facilitate Retail Learning & Development courses by guiding participants through Rockland Trust procedures
• Assist in delivering training initiatives on Rockland Trust's customer service standards and sales techniques
• Prepare virtual and in-person classrooms for incoming participants
• Develop all training materials required for each session
• Provide recommendations to Training Managers on updating classroom content with contemporary ideas to accommodate various learning styles
• Facilitate classes virtually or at multiple Rockland Trust branch locations
• Evaluate employee skills and quality of work
• Assist the Retail Learning & Development Training Team with administrative tasks and projects as needed

Qualifications include:

• Experience in training or relevant banking experience preferred
• Confidence in delivering engaging presentations to audiences of various sizes and experience levels
• Strong commitment to providing excellent customer service
• Effective verbal and written communication skills
• Ability to guide teams through discussions and practical exercises with professional feedback
• Motivate others with energy, patience, and a positive attitude
• Capable of thriving in a fast-paced environment
• Organized, systematic, and methodical approach to achieving goals
• Proficient in Microsoft Office suite and workplace video conferencing tools
• Strong interpersonal skills to collaborate with trainees and internal teams
• Willingness and ability to travel to multiple training locations across Rockland Trust

Benefits:

• Competitive compensation with performance-based incentives
• Health Insurance coverage
• Dental Insurance coverage
• Vision Insurance coverage
• 401K and DC Plan for retirement savings
• Life Insurance coverage
• Long-Term Disability (LTD) insurance
• Day Care reimbursement
• Tuition assistance for undergraduate and graduate programs
• Award-winning wellness program
• Supportive and inclusive work environment promoting work-life balance
• Additional perks to enhance employee growth and satisfaction

About Rockland Trust:

Rockland Trust fosters a respectful and inclusive environment where everyone has the opportunity to succeed. As an equal opportunity employer, we assess all qualified candidates fairly without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, or veteran status. Reasonable accommodations are provided to enable individuals with disabilities to perform essential job functions effectively.

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