Teller Intern

Job Description: Teller Intern

As a Teller Intern at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.

With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking.

What You'll Experience:

• Our unwavering commitment to meaningful relationships is demonstrated through the creation of a respectful and inclusive environment where individuals are afforded the opportunity to thrive.
• Supporting our communities: We are impassioned about helping those in need and are resolutely committed to giving back to our communities.
• Acknowledgment & incentive: We believe in providing acknowledgment and incentives for all colleagues' efforts.
• Training and development: Our approach is to invest in the success of all team members through educational experiences and resources designed to help them navigate and advance in their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, health insurance, dental insurance, vision and pet insurance, 401K retirement plan, long term disability & life insurance, child care reimbursement, tuition assistance for graduate and undergraduate programs, an award winning wellness program and much more.

What You'll Do:

• Provide a pleasant initial experience for customers entering the branch by warmly greeting them and directing them to the colleague best suited to help with their needs.
• Engage in continuous customer assistance, demonstrating proficient, effective, and polite customer service in face-to-face interactions and telephone interactions.
• Aid customers in identifying the Rockland Trust banking services that align with their individual financial goals.
• Ensure customer needs are met by carrying out tasks with precision, such as processing deposits, facilitating withdrawals, accepting payments, verifying cash, and conducting other financial transactions.
• Engage in decision-making discussions with your supervisor, with the chance for more extensive decision-making tasks as you improve your understanding and skills.
• Partner with the training team and branch associates to grasp these duties, and complete the Teller Training successfully at Rockland Trust.
• Attend to any other assignments as directed by the managerial staff.

Required Qualifications:

• Fulfilling the educational criteria involves achieving either a high school diploma or its comparable counterpart.
• Profound skills in verbal and written communication.
• Experienced in utilizing computers and technology effectively to contribute to the achievement of business goals.
• Having a sales-focused and service-oriented personality.
• Skill in preserving a professional appearance with grace and proficiency.
• Nurturing an optimistic attitude towards interactions with customers and team members.
• Possessing the capability to handle the normal office demands, including long periods of standing and ongoing assistance to customers.
• Capability in the handling and transporting of weights up to 50 pounds.
• Preparedness and aptitude to adjust to a flexible work schedule, including weekends, in response to customer requests.
• Revealing the knack to adeptly complete our training curriculum

Preferred Skills/Experience:

• Individuals applying need to have 1-2 years of experience working as a teller or in positions that involve cash handling and customer service.

Who We Are:

At Rockland Trust, we stand by the understanding that excelling as a banking institution is synonymous with excelling as an employer. By prioritizing the well-being and growth of our staff, we enable them to drive positive changes for our customers and the communities in which we operate.

As one of The Boston Globe's "Top Places to Work" for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

Rockland Trust is guided by a commitment to honoring every relationship. This principle shapes our efforts to cultivate a workplace climate that is supportive and diverse, providing all employees with the means to thrive.

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