Banking Account Associate

Banking Account Associate

Job Overview:

The Banking Associate is a banking professional who plays a key role in delivering TD's Brand promise at a Store location. The role is accountable for accurately completing everyday banking transactions while providing advice and educational support on services, products, and tools that help customers achieve their financial goals.

Qualifications:

• A high school diploma or an equivalent GED credential is a prerequisite for this opportunity.
• Desired qualification: 1 year of customer service experience (volunteer work, educational background, or military service welcomed).
• A strong emphasis is placed on candidates with proven customer service acumen.
• Teller experience preferred.
• Ability to be present for work during evenings, weekends, and holidays as dictated by the schedule.
• The completion of Teller training and Part 1 of platform training is a fundamental requirement for all new employees.
• Skilled at efficiently managing tasks and multitasking in a rapidly changing work environment.
• Outstanding communication skills (succinct, straightforward, and steady).
• Has a strong ability to solve problems effectively and prioritize tasks appropriately.
• Being self-directed in work responsibilities and ensuring timely completion of tasks.
• Employing logical thinking and wise judgment contributes to effective decision-making.
• Proficient in Microsoft Office.
• Notary License preferred.

Customer Engagement & Relationship Management is a strategic approach that focuses on building strong emotional connections with customers to drive satisfaction and retention:

• Establishes rapport with customers, delivers financial advice, and enhances connections through lead cultivation strategies.
• Develops and maintains customer relationships with attentive listening and thorough knowledge of the products.
• Discovers openings to promote and educate on products and services or guide to the right partner.
• Takes charge of initial queries, leadership in the lobby, and coordination of customer walk-ins effectively.
• Coordinates and oversees appointment scheduling, facilitates meeting rescheduling, and aids in managing banker availability arrangements.
• Supports customers in navigating account openings/closures, digital banking tool features, card complications, and miscellaneous service inquiries.

The coordination and integration of sales, service, and banking operations are essential for banks to thrive in a competitive market, deliver exceptional customer service, and maintain efficient financial operations:

• Efficiently handles day-to-day banking interactions at the teller counter and platform.
• Manages personal deposit account operations and provides assistance with debit and credit card troubleshooting.
• Participates in customer outreach initiatives, which involve making outbound calls, sending SMS messages, following up on campaign leads, and generating leads independently.
• Always delivers exceptional service while advocating for, informing about, and recommending TD products.
• Matches customers with Store associates and partners for intricate financial solutions.

Ensuring risk management effectiveness involves addressing risks, maintaining compliance standards, and implementing controls:

• Ensures alignment with all operational policies, procedures, and regulatory requirements.
• Applies customer authentication guidelines, conducts detailed investigations, and complies with compliance regulations for transactions and account setups.
• Safeguards customer information by upholding strict confidentiality and adhering to prescribed bank security policies.
• Regulates cash transactions, secures cash assets, follows cash limitations, and practices dual control protocols.
• Verifies the correct documentation aligned with regulations, significant dates, and internal policies.
• Concludes the essential training on compliance and regulatory matters pertaining to the job.

Operational Excellence:

• Aligns with TD's customer service approach by ensuring decisions prioritize the satisfaction and well-being of customers and stakeholders.
• Takes part in managing store activities to maintain alignment with TD's risk framework.
• Ensures strict compliance with audit, risk, and regulatory protocols, offering precise responses as and when required.
• Guarantees that tasks are carried out within prescribed policies and demonstrates proficient decision-making acumen.
• Highlights exemplary service quality in every interaction with customers.

Cognitive Requirements:

• Maintaining attentiveness continuously over an extended period - Persistent
• Applying practicality to standardized difficulties - Unending
• Recognizing and articulating directives - Unceasing
• Primary math manipulations (addition, subtraction, multiplication, division) – Endless

About TD Bank:

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses and globally. With over 95,000 colleagues, TD is guided by its vision to Be the Better Bank and its purpose to enrich the lives of customers, communities, and colleagues.

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