Customer Service Executive

Job Summary for Customer Service Executive:

Join our team as a Customer Service Executive and serve as the primary, supportive point of contact for our clients. In this role, you will address inquiries, resolve account issues, and deliver clear financial guidance with absolute care and professionalism. This position provides an excellent path to master client relations, expand your banking knowledge, and advance within a team dedicated to operational excellence.

Benefits for Customer Service Executive:

• Retirement savings plans offering both a 401(k) account and a Pension fund.
• Reserved paid hours for employees to volunteer and make an impact in the local community.
• Leverage the internal Colleague Resource Groups dedicated to diversity for expanding your professional network.
• Connecting a competitive starting pay with tangible markers for advancing professionally.
• Added perks like wellness incentives, parental leave benefits, an employee stock ownership program, and military duty off allowances are included.
• Savings and distinct privileges for personal banking, investment, mortgage, and insurance possibilities.

Compensation:

The provided salary bracket establishes the projected basic pay scale for the job. The final remuneration packages will be contingent on several variables, including the geographical work setting, distinct technical expertise, prior work history, educational achievements, and the essential role requirements.

Key Accountabilities for Customer Service Executive:

• Address customer phone and email queries promptly and courteously, offering precise and efficient assistance.
• Analyze and troubleshoot challenging digital account or technical problems within internal systems.
• Recognize client requirements and recommend appropriate banking solutions to enhance their financial stability.
• Support in facilitating the orientation and peer-to-peer education of fresh recruits to uphold a high standard of service delivery.
• Show consistent empathy and thoroughness in your client communications to encourage sustained loyalty and rapport.
• Join forces with other divisions to streamline tasks and elevate client satisfaction levels.
• Follow closely corporate compliance guidelines, banking policies, and regulatory stipulations.

Education and Experience:

Required:

• Earning a high school diploma or a commensurate certification.
• Experience of interacting directly with clients for a maximum of two years is necessary in retail, food service, banking, sales, insurance, or call center roles.

Preferred:

• Those who are fluent in both English and Spanish are entitled to additional compensation for language skills.

About Associated Bank:

Associated Bank is focused on creating a workforce that embraces diversity and different perspectives as key assets. If you are looking to advance your career in an environment that prioritizes your personal and professional growth, our institution is the ideal place for you.

Associated Bank operates as an equal opportunity employer focused on sustaining a diverse workforce. We maintain an environment centered on mutual respect, ensuring every colleague has the tools to achieve their full potential. All qualified applicants receive equal consideration regardless of race, color, religion, sex, age, national origin, sexual orientation, gender identity, protected veteran status, or disability.

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