Clerk

Position Overview for Clerk:

The role of a Clerk at PNC involves providing outstanding customer service, helping customers with their financial transactions, and supporting branch operations. The primary focus is on creating a positive customer experience and identifying opportunities to promote PNC's products and services.

Responsibilities:

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Efficiently processes a mix of customer interactions with accuracy.
• Assists customers in understanding the different options they can choose from for their financial transactions.
• Recognizes opportunities in customer interactions and channels them to the appropriate branch team.
• Stimulates customer interest through lobby events and meaningful dialogues.
• Customizes PNC products and services to align with customer needs.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Informs clients about the various digital banking tools, technology choices, and self-help resources available for overseeing financial transactions.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Maintains the accuracy of teller and branch operations by following PNC's policies and procedures diligently.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Previous experience is not a prerequisite.
• Jobs at this level typically do not demand a university or college degree.
• Preference is given to candidates who hold a high school diploma or GED.
• Similar combinations of education, job-specific credentials, or relevant background (including military service) could be weighed.
• No degree required.
• Certifications and licenses are not a prerequisite.

Benefits:

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Inclusive healthcare coverage, including dental and vision
• Life Insurance
• Safeguarding Against Disability Risks Over Different Timeframes
• In addition to the 401(k) plan with a matching component, PNC provides employees with access to a pension and stock purchase plans
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Help with Education (incorporating fully funded programs) is offered to students seeking financial assistance
• Participants can receive financial incentives for their commitment to improving their overall well-being through the program
• Paid Time Off

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