Banking Team Manager

Banking Team Manager

Job Description:

This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication.

What You Are Required to Do: The actions and obligations that you are mandated to perform:

• Meet and exceed all sales targets, retention goals, and standards of Superior Service Quality (SSQ) consistently.
• Build, enact, and oversee a comprehensive business proposal while also assisting in setting team goals for sales and customer service.
• Strengthen and uphold client engagements, actively introduce complementary products, and address client challenges promptly. Aid in bolstering the segmentation strategy with existing clients by instituting sales tactics, customer retention techniques, and diverse banking programs to fortify the expansion and financial goals of the Banking Center.
• Locate, nurture, and amplify vital customer segment connections through focused sales activities and supporting referrals.
• Stay knowledgeable about all Webster asset, liability, and partner offerings, in addition to the alternative delivery channels they offer.
• Manage, nurture, and reinforce team responsibility by displaying leadership capabilities and modeling the desired behavior.
• Demonstrate and embody the effective utilization of all sales tools and resources.
• Ensure audits are completed on time to meet or exceed branch operations review requirements.
• Ensure that Federal and State laws, along with bank policies, are followed meticulously.
• Coordinate the scheduling of all branch employees to ensure customer service needs are met and flexibility is provided for staffing the banking center.
• Cultivate a culture of accountability within the team to boost performance levels significantly. Increase employee engagement by providing coaching, support, and timely, constructive feedback to the team.
• Establish a structured training program for new team members, encompassing the overview of policies, procedures, and operational duties within the banking center.

Skills and Abilities:

• Advanced understanding of the products and services within retail banking.
• Proficiency in customer service, relationship building, organizational abilities, computer skills, adaptation to current technology, and adept communication are pivotal competencies.

Education Qualifications:

• Candidates must have either a high school diploma or a General Education Degree (GED) to be considered
• Preference is given to candidates holding a Bachelor's degree in Arts or Sciences (BA/BS)

Experience Qualifications:

• Applicants must have accumulated 5-7 years of experience within the banking sector, displaying a proven ability in leadership roles, customer service proficiency, managerial capacity, communication skills, and organizational aptitude

About Us:

Founded in 1935, Webster has consistently prioritized people above all else, whether they be clients, employees, or the community. As a leading commercial bank, our core mission revolves around providing exceptional service to our customers and actively supporting the communities where we operate. The values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence serve as the pillars that define Webster as both a bank and an employer. If you are seeking a career that offers a sense of purpose and accomplishment, Webster presents a unique opportunity to grow professionally and contribute positively to society.

Diversity and non-discrimination are core principles at Webster and its subsidiaries, ensuring an environment where all employees are respected and treated equally.

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