Account Opening Specialist

Account Opening Specialist

Overview:

The Account Opening Specialist's primary responsibility is to ensure a superb customer journey by engaging in sales, service, and online communication with both Consumer and Business Banking clientele. They play a crucial role in managing daily branch functions, addressing customer service and sales demands, and coordinating customer meetings to pinpoint requirements and delegate complex issues to suitable staff members.

Key Responsibilities:

• Foster customer engagement by providing details on Consumer and Business Banking services. Recommend appropriate solutions based on individual preferences and highlight the importance of utilizing digital banking features for secure and efficient banking transactions.
• Appointment scheduling and consultations aim to oversee client meetings, whether they are planned or spontaneous, in order to recognize their financial needs and enable a seamless introduction to appropriate banking experts for challenging issues.
• Reach out to customers proactively to bolster retention and expand relationship networks.
• Lobby Control: Engage in lobby control by welcoming patrons, handling inquiries, and assuming responsibility for promptly addressing pressing banking matters.
• Assist in daily branch operations through Operational Support, including helping with customer transactions, resolving overdraft issues, and ensuring adherence to internal protocols. Complete operational tasks as necessary.
• Maintain Compliance and Risk Management: Staying informed about Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) protocols. Detect and raise awareness of potential fraud incidents. Confirming compliance with operational and regulatory criteria.
• Customer Resolution: Efficiently manage customer complaints by accurately documenting and following up on them promptly. Ensure timely and effective resolution of customer issues.
• Sales Referrals pertain to the process of spotting sales prospects and guiding clients to the right banking collaborators for tailored product resolutions.

Scope of Responsibilities:

• Provide top-notch support and promptly solve customer problems.
• Increase branch revenue and enhance customer satisfaction through targeted sales efforts.
• Flexibility to handle a range of tasks within the division, such as commencing account openings and managing loan initiation, in addition to resolving issues and conducting transaction processing.
• Demonstrate empathy and customer-centric behavior, be adaptable to various needs, and show proficiency in digital fluency during all customer interactions.

Necessary background in academia and practical roles:

• Meeting the educational standard with either a high school diploma or GED.
• Candidates should have at least one year of experience in retail sales, call center work, customer service, or telesales.
• Ability to excel in verbal and interpersonal communication skills.
• Skill in navigating tough customer dialogues and differing customer demands.
• Well-organized with strong time management and prioritization skills.
• Skill in handling stress within a dynamic team environment and maintaining productivity.
• Proficient in internet-related technological competencies.

Preferred Qualifications:

• Bilingual competency tailored to specific branch requirements.
• Established track record in sales performance or generating referrals.
• Physical Requirements:
• Being able to maintain a standing position for a prolonged time.
• Persistent use of hands and fingers over an extended timeframe.
• Capacity to elevate items ranging from light to heavy (5-30 lbs) in weight.
• Knack for understanding fine print.
• Skill in communicating with customers directly on-site.

Apply Now