Client Support Banker

Client Support Banker

Role Overview:

As part of our team, you will have the opportunity to build a successful career in banking, with ample opportunities to learn, grow, and make a meaningful impact. In this client-facing role, you'll play an integral part in engaging clients, offering personalized financial guidance, and helping them navigate a range of self-service resources like mobile banking, online banking, and ATMs.

Responsibilities:

• Supports the bank's risk culture and endeavors for operational excellence
• Forges partnerships with customers to fulfill their financial needs
• Conforms to established protocols and criteria in daily activities to prioritize the well-being of clients and the bank, while also ensuring adherence to all relevant laws and regulations
• Elevates comprehension of business principles and diversifies networking avenues through associations with proficient individuals in small business consulting, financial loan services, and investment ventures
• Appropriately handles the foot traffic, meetings, and phone communications of the financial center
• Improves the quality of customer interactions
• Manages cash responsibilities

Required Qualifications:

• Demonstrates keen enthusiasm, self-motivation, and proactive dedication to achieving results that align with the client's objectives.
• Engages in productive teamwork to achieve results, cultivating and nurturing strong partnerships.
• Exhibits a strong sense of passion, dedication, and drive to deliver a service that positively impacts our clients' financial well-being.
• Possesses a confident approach in determining solutions that cater to the needs of both new and existing clients.
• Displays ease and confidence in communication, ensuring effective interactions with all clients.
• Is skilled at assimilating and adapting to new information and technology platforms.
• Is proficient in educating customers on the proper utilization of self-service technologies for executing simple banking operations, such as ATM transactions, online banking tasks, and mobile banking services, with conviction.
• Demonstrates a high level of critical thinking and problem-solving proficiency in meeting client requirements.
• Will adhere to established processes and guidelines in daily endeavors to act in the best interests of clients and the financial institution, while conforming to all relevant laws and regulations.
• Effectively organizes and manages resources.
• Stresses the significance of achieving results while advancing the client's interests.
• Ready to adjust schedule for weekend shifts and extended work hours as necessary.

Desired Qualifications:

• Acquainted with financial services functions and well-versed in financial services industry, products, and fixes.
• One year of successful sales experience in a salary plus incentive structure with personal sales goals, showcasing a track record of achievement and proficiency in sales roles.
• Practical exposure to cash handling over a six-month period.
• Possession of a bachelor's degree or an associate degree in business management, business administration, or finance is a prerequisite.

Skills:

• Adaptability
• Business Acumen
• Giving primary importance to customer and client well-being is a cornerstone of effective business practices
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

About Bank of America:

Our aim at Bank of America is simple yet influential: to enhance financial well-being through the power of every connection. We promote Sustainable Growth, providing for our clients, employees, communities, and shareholders consistently. Our mission is founded on our commitment to being an Excellent Workplace, where inclusivity, talent development, and well-being are key.

We are dedicated to ensuring the well-being of our employees in all areas, such as physical, emotional, and financial support, as well as recognizing achievements and making positive impacts in the communities we serve. Bank of America prides itself on its inclusive workplace environment, where exceptional talent is attracted, and professional growth is nurtured.

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