Branch Banking Officer

Branch Banking Officer

About Simmons Bank:

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We empower our associates to act as trusted advisors by combining the strength of a traditional bank with cutting-edge technology. Our commitment is to guide customers through every financial life stage while providing flexibility and choice in how they bank.

Position Overview:

The Branch Banking Officer plays a key leadership role in creating a positive work environment, fostering a culture of excellence, and delivering exceptional service to customers. This position emphasizes relationship management, team development, and operational oversight while maintaining a strong customer-first mindset.

Key Responsibilities and Essential Duties:

Oversees the achievement of performance goals, customer service excellence, marketing initiatives, and daily operational activities of the banking center:

• Train and educate associates on effectively presenting the bank’s full suite of resources, including in-branch services, digital tools, and partner offerings
• Conduct regular team meetings focused on time management, communication effectiveness, goal progress, routine business activities, security procedures, and operational policies to strengthen employee confidence and performance
• Hire, train, develop, evaluate, and mentor associates to ensure performance expectations are consistently met
• Achieve personal, team, and branch goals by delivering valued solutions and recommendations through a needs-based approach
• Lead a relationship-focused team supporting small businesses, corporate clients, institutional partners, and mortgage and financial advisory professionals
• Support consumer lending activities by soliciting applications, maintaining knowledge of loan policies and procedures, overseeing branch consumer loan portfolios, and coaching associates on loan processing and sales
• Develop and expand existing and new small business banking relationships through direct client engagement within the market
• Maintain high levels of customer satisfaction by retaining and developing highly engaged associates
• Ensure all departmental documentation and activities comply with applicable laws, regulations, policies, procedures, and required compliance training
• Address customer inquiries and transactions professionally and accurately while engaging in meaningful conversations to identify needs and recommend appropriate solutions
• Perform additional duties and responsibilities as assigned

Qualifications:

To be successful in this role, an individual must competently perform all essential duties. The qualifications below represent the required knowledge, skills, and abilities:

Skills:

• Ability to consistently and effectively communicate information in a clear and impactful manner
• Proven capability to manage and lead a successful sales environment while supporting outstanding customer service
• Demonstrated leadership skills to guide a team through the evolving banking landscape with energy and optimism
• Strong interpersonal and presentation skills in one-on-one and small group settings with customers, clients, and colleagues

Education and/or Experience:

• High School Diploma or GED required
• Bachelor’s degree (BS/BA) preferred, or an equivalent combination of education and relevant work experience
• Two to four years of management or supervisory experience
• Compliance with National Mortgage Licensing System and Registry (NMLS) requirements is required
• NMLS licensing may be obtained after hire; additional information is available at http://mortgage.nationalwidelicensing.org

Computer Skills:

• Proficiency with MS Office applications
• Ability to utilize social media platforms to promote brand awareness and gather market insights

Additional Conditions (Including Physical Requirements):

• Occasional travel for meetings, training sessions, and assistance during bank conversions or acquisitions, with minimal overnight stays
• Ability to provide guidance and operational support to other banking locations or institutions within the market

Equal Employment Opportunity:

Simmons First National Corporation and its subsidiaries are committed to equal employment opportunity and do not discriminate based on race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veteran status, military status, physical or mental disability, or any other legally protected classification.

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