Retail Personal Banker

Job Description: Retail Personal Banker

A Retail Personal Banker in a Financial Center role concentrates on engaging in a consultative sales approach to actively recognize and address the financial requirements of clients or potential customers. The primary duty of a Personal Banker I involves attracting new clients and strengthening current customer connections by engaging in various initiatives, such as leading in the lobby, spending time in the banking aisles, and conducting consultations over the phone. Additionally, this position involves handling teller operations and cooperating with the platform team.

Core job functions and obligations:

• Employ the consultative sales approach and conduct a comprehensive examination of the customer's financial requirements to establish a detailed customer profile and pinpoint both immediate and long-term financial needs.
• Keep a thorough understanding of retail consumer and small business offerings and suggest suitable solutions based on our unique selling points.
• Utilize approved marketing tools such as CAMP to actively engage with clients and schedule regular financial review appointments.
• Mainly concentrated on promoting additional products to current customers and participating in external sales endeavors such as Membership Advantage presentations, making business sales visits, attending financial literacy events in the community, etc. as instructed.
• Develop strong connections with designated Business Partners (Mortgage, Small Business, Commercial, and Investment) and direct clients accordingly for prompt and comprehensive financial remedies.
• Consistently achieving or surpassing customer service expectations and meeting productivity targets for both individual and team performance, contributing to an increase in revenue growth as evaluated through the Financial Center profit and loss statement.
• Offer advice to customer service representatives regarding the procedure for sales and referrals.
• Enhance customer happiness by maintaining a welcoming and supportive attitude along with a high level of professionalism.
• Demonstrate assurance when responding to customer inquiries and taking responsibility for addressing customer concerns.
• Uphold trustworthiness and accountability by safeguarding the confidentiality of all business matters.
• Adhere to the guidelines outlined in the Bancorp Code of Business Conduct and Ethics and other relevant policies, ensuring ethical conduct is upheld consistently.
• Follow the designated guidelines and protocols when initiating/managing the complete spectrum of Retail offerings.
• Engage in the process of consumer loans and credit cards, taking responsibility for securing loans from the initial application to the finalization of the agreement.
• Follow the guidance of the Financial Center Manager in the procedures for opening and closing the Financial Center or Bank Mart.
• Stay informed about current methods implemented in retail to reduce fraudulent behavior and avoid unwarranted risks or vulnerabilities.

The essential qualifications, competencies, and capacities needed:

• Whether through earning a college degree, gaining relevant work experience with transferable skills, or a blend of both, individuals have varied paths to professional success.
• Previous work in the financial sector is advantageous.
• Proven skill in establishing a sense of ease with sales tasks aimed at gaining new clients in residential and small business sectors or upselling to current clients.
• Proficiency in complex mathematical operations is essential to evaluate credit and financial data effectively.
• Being able to present Fifth Third Bank in a polished manner, encompassing both physical appearance and communication skills, is essential.
• Proven capacity to acquire a comprehensive understanding of Retail regulations and protocols to exercise discernment when making informed choices.
• This role necessitates registration under the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act at the commencement of employment via the Nationwide Mortgage Licensing System (NMLS). Accessing the MU4R queries and completing the registration process on the NMLS website (mortgage.nationwidelicensingsystem.org) is mandatory for this job.

Working Conditions:

• Normal office environment.
• Prolonging the use of computer monitors.
• This program necessitates the capacity to move within the affiliate for training purposes and also demands flexibility in scheduling.
• Attendance at multiple classroom training sessions will necessitate travel outside of the affiliate's location.

About Comapany:

Fifth Third Bank, National Association values its diverse workforce and is committed to fostering an inclusive environment where all individuals are treated equally in employment decisions, irrespective of their race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other protected status.

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