Branch Operations Leader

Branch Operations Leader

Job Overview:

Responsible for ensuring outstanding customer service, achieving growth targets, driving operational efficiencies, and fostering the growth of store associates. Establishes and manages customer relationships using a full array of banking services.

Benefits and Incentives:

• Results-Focused Rewards Plan: Receive rewards tailored to your outcomes.
• Enhance your skills with tailor-made premier banker development programs to grow your professional expertise.
• Career growth: Clear strategies to achieve professional objectives.
• Eligible for incentive compensation based on performance evaluation.
• Comprehensive benefits package.

Store Management:

• Approximately one-fifth of time spent managing high-value client relationships.
• Creates and executes sales and promotional plans with creativity and energy to achieve goals and exceed quality standards.
• Supports the coordinated delivery of financial services and products, including personalized loans, cash management, and investment oversight, by referring clients to relevant departments.
• Leads store growth initiatives, targeting consumer segments, small business clients, or both, based on market conditions, and ensuring daily and weekly growth objectives are met.

Team Leadership:

• Oversees recruitment, assignment, performance evaluation, development, promotion, and, if necessary, separation of store associates.
• Coaches and mentors staff to acquire the skills necessary for their roles, with an emphasis on technical knowledge in consumer and small business lending.
• May serve as a coach, mentor, or trainer and deliver instruction as a subject matter expert.

Operational and Regulatory Compliance:

• Ensures operational efficiency aligns with quality standards and regulatory requirements.
• Adheres to all applicable banking regulations and stays informed of updates.
• Maintains knowledge of policies and procedures related to the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.

Qualifications:

• Associate degree or equivalent hands-on experience in banking, finance, business, or a related field.
• 4–7 years of supervisory or managerial experience in retail banking.
• Active participation in local community organizations.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Proficient in Microsoft Word, Excel, banking software, and office equipment.
• Demonstrated skill in training and mentoring staff.
• Proven sales ability and strong interpersonal skills.
• Knowledge of retail banking products and services; experience in originating consumer and small business loans preferred.
• Compliance with Federal, State, and local consumer protection laws governing loan origination, including the SAFE Act.

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