Customer Experience Banker

Customer Experience Banker

Job Description:

Zions Bank places great value on the diverse employee base that fuels its success, recognizing their dedication, expertise, and talents. Embracing the future of banking, the institution is unwavering in its commitment to becoming the top employer of choice. With a track record of consistent recognition as one of the Best Banks to Work For by American Banker magazine since 2013, being honored as the Best Employer in Utah by Best of State awards, and consistently appearing among the Best Places to Work in Idaho, Zions Bank proudly stands by its reputation. Take a leap into the evolving realm of banking and trust us to elevate your career.

Our employees in Retail Support are a key piece to the success and daily functions of our branches across Zions Bank.

Retail Support is a department of traveling tellers and bankers who support Zions Bank branches throughout their geographical area in the case of absenteeism. This position offers an opportunity to gain a large skill set in the fundamentals of banking while also providing networking opportunities. Our mission is to support our branches and help them to fulfill strategic objectives and carry out Zions Bank's company vision.

The Retail Support Customer Service Associate MLO position is now open for applications.

Benefits:

• Eligible employees at Zions Bank, who clock in more than 20 hours per week, can avail themselves of the employee benefits as per the standard rules for eligibility.
• Providing competitive remuneration along with reimbursement for mileage used for travel.
• Coverage for medical, dental, and vision insurance begins on day one of employment
• The benefits provided comprise life and disability insurance, along with assistance for paid parental leave and adoption
• By utilizing Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and dependent care accounts, individuals can proactively manage and plan for their healthcare and childcare expenses while potentially reducing their tax burden
• The benefits include payment during training, compensated leave, and recognition of 11 paid national holidays
• An employer-provided 401(k) plan with matching contributions, along with Profit Sharing opportunities and competitive pay based on an individual's work history
• Advantages for mental well-being, including coaching and therapy sessions
• Tuition reimbursement is available to employees who meet the necessary criteria
• Employee Ambassador's suggested banking solutions

Qualifications:

• A High School Diploma or a comparable education is a prerequisite, along with over 2 years of prior involvement in banking, cashier responsibilities, client assistance, financial reconciliation, or relevant fields, or the successful conclusion of a company-endorsed educational program.
• The job necessitates a high level of understanding in cashier responsibilities, financial reconciliations, debit and credit processes, as well as banking products.
• Utilization of mathematical understanding.
• It is crucial to possess adept balancing capabilities and excellent customer service acumen.
• Proficiency in offering supplementary bank products that suit individual customer requirements.

The candidate who is a perfect match for this position will have the skills and experience essential to:

• Be dedicated to providing top-quality service while also safeguarding the branch from any potential losses.
• Continuously update your expertise in branch operations.
• Enhance the customer base by utilizing effective sales and coaching strategies, which involve assisting with loan applications, promoting a variety of bank services and products, and providing guidance to clients in all banking aspects.
• Be accountable for overseeing cash transactions and fulfilling customer service duties at the branch location.
• Undertake other assigned duties as necessary.

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